Student Accounts Representative - Framingham State University

Company: Framingham State University
Location: Framingham
Posted on: May 8, 2025

Job Description:

Location: Framingham, MA Category: Staff Posted On: Tue Apr 29 2025 Job Description: GENERAL STATEMENT OF DUTIES:

Provide overall support to the Student Accounts Department. Duties include providing exceptional customer service to students, parents, employees and community members via phone, in-person and email. Responsible for helping with daily financial transactions and reconciliation. The Receiving Teller II will check accounts for accuracy and conformance with established procedures, guidelines, rules and regulations. This position requires searching for sources of account imbalances or discrepancies; preparing reports; disseminating financial information and payment options to students and others; maintaining proper cash control procedures and balancing cash collected, as well as disbursing financial aid to student accounts. Coordinate and work on activities and projects with contracted employees (1-3) to ensure they are completed timely and efficiently. Other duties may be assigned as required and as business necessities change. The person in this position must be able to handle multiple and changing tasks in a highly interactive environment and maintain composure in a sometimes-stressful environment. This position may be eligible for hybrid work, after a probationary period, with 1-2 days remote and the others on-site. Requires occasional evening or weekend hours for special events to accommodate interactions with students.

Please review the full Receiving Teller classification specifications.

SUPERVISION RECEIVED:

Associate Director of Student Accounts/Associate Bursar
Director of Student Accounts/Bursar
Indirect from Assistant Director of Student Accounts/Assistant Bursar

SUPERVISION EXERCISED:

Indirect Student Workers and Contractors

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

Serve as team member to ensure that all students (prospective/current), parents/guardians, and alumni receive prompt, accurate, friendly, and courteous service from the student accounts department.Assist with training of part-time staff. Assist with student escalations from part-time staff along with guidance and support when needed.Create/maintain an environment where all who visit the office feel valued and respected.Develop, revise, and, with approval of supervisor, carry out work procedures, in cooperation with other departments within the Student Services Center, to ensure the efficient and effective flow of work.Act as student accounts liaison with other departments within the University.Provide student account service to students, parents, and other constituents in person, via email or telephone. Process financial aid disbursement files to Banner student accounts as scheduled.Process categorical tuition waiversResponsible for interfacing with third-party vendor regarding payment plan options and review to ensure accurate information and reconciliations.Works to identify and help resolve any short payments and / or billing vs. payment discrepancies.Provides any relevant reconciliations.May carry bank deposits to the university business office.Regular and punctual attendance required.Perform other clerical duties as assigned by the department supervisor.

WORKING CONDITIONS:

Work is performed on-site in the Student Services Center. Normal office environment, prolonged periods of time spent sitting and/or standing. Frequent work at fast pace with unscheduled interruptions. Frequent computer usage at workstation throughout shift. Responsibilities occasionally may require an adjustment work schedule, overtime, and evening/weekend hours. Public contact position requiring appropriate business-like apparel. Job Requirements:MINIMUM QUALIFICATIONS:

Applicants must have at least (A) three years of full-time, or equivalent part-time, clerical experience the major duties of which involved cashiering, bookkeeping, account recording or the direct handling of funds received or paid out, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A diploma as evidence of graduation from the business or commercial course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*

II. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business school above the high school level with major in bookkeeping, accounting or business administration may be substituted for a maximum of one year of the required experience.*

III. A diploma for completion of a two-year full-time, or equivalent part-time, program in a recognized, non-degree granting business school above the high school level with a major in bookkeeping, accounting or business administration may be substituted for a maximum of two years of the required experience.*

IV. An Associate's degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required experience.*

V. A Bachelor's or higher degree with a major in accounting business administration or business management may be substituted for the required experience.*

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

ADDITIONAL QUALIFICATIONS:

Detail oriented.Strong communication skills. Ability to have difficult financial conversations with students and their families.Strong time management skills.Able to work well in a team and independently.Ability to adapt to changing priorities and situations on demand.Ability to meet deadlines and work under pressure.Experience in higher education, preferred, specifically student accounts, financial aid, or a student financial services area. Banner experience, preferredBachelor's Degree, preferred; or a combination of post-secondary education with several years of professional experience in student accounting, making calculations, and determining changing rates and movement of funds. Additional Information:This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title of Receiving Teller II. The bi-weekly pay rate is $1,930.85 (grade 14, step 1).

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.PI1c265a10e03e-25660-37569010

Keywords: Framingham State University, Peabody , Student Accounts Representative - Framingham State University, Other , Framingham, Massachusetts