Complaints/Quality Support Specialist

Company: DEKA Research & Development
Location: Manchester
Posted on: April 1, 2026

Job Description:

DEKA is seeking a detail-oriented and motivated Complaints/Quality Support Specialist to join our team. In this position, you will play a key role in maintaining complaint processes and ensuring smooth daily operations within our medical device organization. The ideal candidate will be organized, proactive and comfortable working with documentation and quality systems requirements in a fast-paced environment. How you will make an impact as a Complaints/Quality Support Specialist: Provide general administrative support to Complaints and Quality Leadership Compose, respond, and catalog supplier emails related to complaint notification Ensure that complaint documentation follows Good Documentation Practices; meets QMS requirements; and complies with U.S. Food and Drug Administration (FDA) regulations / ISO requirements. Collaborate with cross-functional teams to support continuous improvement initiatives Support updating procedures and processes to support the QMS Support QMS collection and trending of quality data Support vendor qualification and management Ensure adherence to FDA 21 CFR Part 820, ISO 13485, and company quality management system requirements Assist with audit readiness, CAPA follow-ups, supplier files, or training records as needed Skills we are looking for Education: Associate’s or Bachelor’s degree in related field (or equivalent experience) Experience: 2-5 years of experience in a regulated industry, preferably in medical devices Familiarity with ISO 13485, FDA 21 CFR Part 820 or other quality system regulations Skills: Strong attention to detail and accuracy in documentation Proficient with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) Excellent organizational and multitasking abilities Strong communication skills, both written and verbal Ability to collaborate cross-functionally Ability to work independently and handle multiple tasks in a dynamic environment. About DEKA: One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research & Development, where we are taking the same innovation and cutting-edge technology into the modern age. Behind DEKA’s brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.

Keywords: DEKA Research & Development, Peabody , Complaints/Quality Support Specialist, Science, Research & Development , Manchester, Massachusetts