CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling
Posted on: July 5, 2019
Peabody, MAID: 2019-2630Updated Date: Department: Customer Service
Representative (CSR)Type: Part-Time and Full-TimeSchedule: Multiple
Schedules AvailableWage Description: $11.00/hr - $12.00/hr.* - Wage
+ Bonus - BenefitsBonus: Education: High School Diploma/GEDMin.
Years Experience: 0POSITION OVERVIEW
CUSTOMER SERVICE REPRESENTATIVE
Join our growing team and build a career. We need energetic and
reliable professionals to join us as Customer Service
Representatives. The successful candidate will be responsible for
answering incoming customer calls, resolving customer issues
efficiently and directing calls to the management team when
necessary. Must have a commitment to customer satisfaction and an
ability to make quick and accurate decisions.
Portsmouth, NH 03801. Call Center Agent, Customer Service,
Full-Time or Part-Time.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
For qualified candidates, there are always multiple options to fit
your busy schedule and deliver the work-life balance you want and
need. Work with our talent acquisition team to find the right
schedule for you. Apply sooner rather than later, the best
schedules fill quickly.
WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?
In this role, you will also be responsible for taking incoming
calls from our customers and providing world-class customer
service. As a highly trained expert on each program and business
process, you will work on behalf of some well-known brands across
the country. When opportunities are presented, you will educate and
upsell customers, offering solutions that fit their needs. Each
week, you get to interact with hundreds of customers, resolving
support issues and ensuring best in class customer experience.
Customer Service Representatives are responsible for the
- Provide resolutions and support customers based on their
- Improve customer service and product knowledge daily
- Appropriately escalate customer dissatisfaction with
- Become a brand ambassador, professionally representing
- Resolve initial interactions with effective call handling
- Learn our technology and systems, recording interactions
In addition to becoming an all around asset to our team as a
product, technology, and service expert, you will become a brand
ambassador, professionally representing one of our many name-brand
WONDER IF YOU ARE A GOOD FIT?
OnBrand24 provides all new employees with a paid world class
training so all positive, driven and confident applicants will be
considered for the role. Ideal candidates for this position are
highly motivated, energetic and dedicated. Having fun and
interacting with all different levels of the team is part of the
job and hard work pays off with recognition, bonus and contest
incentives. You will learn to be a confident, fully engaged, team
player, and will need to be dedicated to bringing a positive &
enthusiastic outlook to work each day.
Other Customer Serivice Representative Qualifications Include:
- Highly reliable, willing to learn and acquire new skills
- Enjoy talking to people, helping them resolve their
- Motivated by lucrative bonus plans and daily contests
- Exhibit professional communication and customer service
- High school diploma or equivalent; College Students, Interns,
and recent College Graduates are welcome
- Ability to learn customer service software applications
- Must be proficient with basic PC skills
- Ability to multi-task in a fast-paced environment
- Minimum 18 years of age
Entry-level or experienced candidates are encouraged to apply.
Previous experience in retail, bartending, receptionist roles,
phone jobs, sales, purchasing, hospitality, collections, customer
service, food service, or office/administrative roles is preferred,
but not required since we train all new employees for the job.
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At OnBrand24, we believe that hard work should pay off, so we make
sure that our compensation and rewards are exceptional. Our people
are not just employees; they are our business, our most important
Standard starting compensation includes a base hourly wage
commensurate with experience. Yearly reviews and raises are awarded
based on tenure and performance, so our employees can make more
PTO, Professional work environment, health insurance and 401K, fun
& friendly environment.
OnBrand24 is a premier call center providing full-service
outsourcing solutions for our clients. Named to the Inc. 5000 list
of the Fastest-Growing Private Companies in America three years in
a row, we offer a dynamic, flexible work environment employing top
talent. We have more than 30 years of experience, and we represent
a diverse group of clients across multiple industries and
Founded in 1981, OnBrand24 provides a complete array of call center
services: call center customer service, order processing, Tier 1
help desk, lead generation, appointment setting, customer win-back,
and customer/market research surveys. Since 1981 we have worked
with hundreds of inbound call center and outbound call center
Our Mission is to provide an environment and culture that empowers
our agents and management team to represent our client's brands
passionately. Our people are our product, and we have developed an
employee-centric culture at OnBrand24 to support the high employee
morale, engagement, and satisfaction of our most valuable resource.
We promote our management staff from within and offer excellent
benefits resulting in a low turnover rate and excellent morale
throughout the company.
Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts
call center with facilities also in Savannah, GA, and Portsmouth,
NH. OnBrand24 has clients throughout the U.S., Canada, and the
To learn more, visit us our careers page.
MCI is the Parent Company for the following businesses: Gravis
Apps, Mass Markets, and OnBrand24. MCI acquires and operates
companies that provide tech-enabled BPO CX services, software
applications, and technology to mid-market & enterprise customers.
MCI is a multi-faceted tech-enabled business services supplier with
a synergetic product and services portfolio and an expert
leadership team. Our focus is on the development and delivery of
dynamic technology, human capital, and professional services.
Keywords: OnBrand24, Peabody , CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling, Sales , Peabody, Massachusetts
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