Sales Manager, Residential and Small Business

Company: American Alarm & Communications
Location: Warwick
Posted on: February 17, 2026

Job Description:

Job Description Job Description As a Sales Manager for Residential and Small Business, you will be responsible for driving profitable residential sales growth across all American Alarm & Communications, Inc. (AACI) locations. In this role, you will plan, organize, and execute strategic sales programs while ensuring branch locations meet or exceed established sales goals and objectives. You will lead, coach, and oversee all residential sales representatives, manage key residential accounts, and provide daily direction to the sales administrator. You will also collaborate on budgeting, forecasting, and reporting, while analyzing product performance and pricing trends to support informed business decisions. You will work closely with cross-functional teams, demonstrating strong collaboration skills and a commitment to shared goals around productivity and innovation. Solid industry knowledge in security systems, fire safety, and electronic solutions preferred . This is a Hybrid position. Duties and Responsibilities: Provides sales leadership to drive growth including recruiting, training, and coaching growth of sales team with assistance from corporate office as appropriate. Responsible for oversight and development of the residential sales team. Responsible for monitoring all sales related activity. Determine and implement policy for pricing products and services for all locations. Assist sales staff with sales calls, quotations and customer presentations Provides accurate and timely sales reports to management Responsible for developing annual sales budget for residential sales and responsible teams Oversees and “owns” quality of customer satisfaction within all locations with regards to sales Hires, discharges, disciplines, trains in accordance with company policy for Sales. Performs annual performance evaluations for sales staff Oversees the sales compensation program and manages accordingly. Responsible for Determining quotas for all sales executives Follows “corporate” standards, policies, and standards as much as possible with respect to human resources, budgeting, pricing and services. Assist with marketing of company’s products and services Work with Collections team to resolve customer issues and work with the sales team to resolve. Pitches in as required with customer issues such as answering inbound leads, digging into complaints, and following through with exemplary attention to detail. Other duties as required or assigned by company management Experience: Position requires: Team-oriented individual with strong organizational, interpersonal, communication skills and sales coaching skills A proven track record of taking initiative and handling numerous priorities at once and must have a strong understanding of best business practices. Customer focused experience is preferred with a minimum of 7 years’ prior sales management experience. Excellent collaboration and communication skills with a team-focused mindset Preferred Qualifications: 7 years of Sales Management Experience 5 years Outside Sales Experience Industry Licenses in New England states for electronic systems, telecom, electrical are preferred . Education requirements: Position requires the knowledge of financial, marketing, sales and management principles usually acquired through a BS, BA or equivalent industry experience. Hands-on experience with CRM systems, including sales tracking, pipeline management, and reporting Candidate must be highly proficient with computer programs such as MS Office Suite Must complete a satisfactory sales management assessment offered by the company To perform this position successfully, an individual should demonstrate the following competencies : Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions. Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. Adaptability – adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. Dependability – follows instructions, responds to management directions; takes responsibility for own actions; keeps to commitments; completes tasks on time or notifies appropriate person with an alternate plan. Travel: 70 % of travel is required within all New England branches, occasional customer meetings and industry conferences. License Required: Valid driver’s license Physical Activities/ Requirements Office-Desk Job Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers). Ability to efficiently operate all job-related office equipment. Ability to communicate via telephone and work in virtual teams. Ability to work in a dynamic environment. Ability to work in a traditional professional office setting Ability to lift to 5 -10lb The expected salary range for this position is [$95K – $130K] in addition to a guaranteed onboarding bonus, yearly bonus, monthly vehicle allowance and AACI FTE complete benefits plan. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity. We are committed to pay equity and transparency in our hiring practices. Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence Use of The Four Way Test in fulfilling your duties: Our Values Is it the Truth ? Is it Fair to all concerned? Will it build Goodwill and Better Friendships ? Will it be Beneficial to all concerned? The “Four Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well. Americans With Disabilities Act American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. Equal Employment Opportunity Statement : American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.

Keywords: American Alarm & Communications, Peabody , Sales Manager, Residential and Small Business, Sales , Warwick, Massachusetts