Customer Engagement Manager

Company: Ryder System
Location: Braintree
Posted on: February 1, 2026

Job Description:

Ryder, a leading name in the logistics and transportation sector, is seeking a proactive Customer Engagement Manager to enhance client relations and drive business growth. This role focuses on maintaining and expanding relationships with Ryders strategically important large customers. Located within our Sales & Business Development department, the successful candidate will leverage their expertise to optimize our sales processes, ensuring alignment with our commitments to innovation and efficiency. This pivotal position not only aims to enhance the customer experience but also steers effective strategies to maximize long-term revenue opportunities. Develop and implement comprehensive customer engagement strategies. Manage relationships with key accounts to achieve long-term success. Act as the main point of contact for matters specific to your customers. Negotiate contracts and close agreements to maximize profits. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Collaborate with the sales team to identify and grow opportunities within territory. Monitor and analyze customer's usage of our product. Strong interpersonal skills with an aptitude in building relationships with professionals of all organizational levels. Excellent negotiation and communication skills. Ability to deliver client-focused solutions based on customer needs. Proven ability to manage multiple projects at a time while paying strict attention to detail. Exceptional verbal and written communication skills. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certifications in Sales or Customer Relationship Management like Certified Sales Professional (CSP) or Certified Customer Experience Professional (CCEP) are advantageous.

Keywords: Ryder System, Peabody , Customer Engagement Manager, Sales , Braintree, Massachusetts