Customer Service Agent, Air Export -Nights (Part-Time)

Company: Expeditors International
Location: Peabody
Posted on: March 19, 2023

Job Description:

**Customer Service Agent, Air Export -Nights (Part-Time)*** 795 Jubilee Dr, Peabody, MA 01960, USA * Part-time**Company Description**"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 15,000 trained professionals* 250+ locations worldwide* Fortune 500* Globally unified systems**Job Description****Scope of Position**Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.**Major Duties and Responsibilities*** Ensure smooth and timely freight process flow* Ensure accurate and timely data entry into our operational system* Track and Trace Air Export files and reporting* Use Workflows on daily basis* Ensure arrival notices are communicated to overseas and customers* Ensure accurate and timely client and Service Providers billing* Interact with our customers in arranging their international shipments, meeting customer service standards* Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)* Meet compliance at all times with internal and external regulations in accordance with government regulations* Understand department process flow, looking for best practices to improve operational efficiency and productivity* Ensure all customers standard operating procedures are in place and updated* Meet KPI standards in accordance with the Company's procedure* Overseas communications, timely responses to emails and requests (internal and external)**Qualifications*** 6 months to 1 year related experience and/or training; or equivalent combination of education and experience* Understanding of air documentation process a plus* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results* Pro-active, strong organizational skills* Good computer skills (Excel, Word, PowerPoint)* IATA certification (preferred)* Fluent in English**Reporting Structure*** Air Export Lead Agent, Supervisor and Manager**Additional Information**Expeditors offers excellent benefits* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision* Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only)* Employee Stock Purchase Plan * Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.**Videos To Watch****Job Location**Customer Service Agent, Air Export -Nights (Part-Time)* 795 Jubilee Dr, Peabody, MA 01960, USA * Part-time

Keywords: Expeditors International, Peabody , Customer Service Agent, Air Export -Nights (Part-Time), Sales , Peabody, Massachusetts