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Export Customer Service Agent

Company: Expeditors
Location: Peabody
Posted on: January 9, 2022

Job Description:

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems Job Description

    Scope of Position

    Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

    Major Duties And Responsibilities
    • Ensure smooth and timely freight process flow
    • Ensure accurate and timely data entry into our operational system
    • Track and Trace Air Export files and reporting
    • Use Workflows on daily basis
    • Ensure arrival notices are communicated to overseas and customers
    • Ensure accurate and timely client and Service Providers billing
    • Interact with our customers in arranging their international shipments, meeting customer service standards
    • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
    • Meet compliance at all times with internal and external regulations in accordance with government regulations
    • Understand department process flow, looking for best practices to improve operational efficiency and productivity
    • Ensure all customers standard operating procedures are in place and updated
    • Meet KPI standards in accordance with the Company's procedure
    • Overseas communications, timely responses to emails and requests (internal and external) Qualifications
      • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
      • Understanding of air documentation process a plus
      • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
      • Pro-active, strong organizational skills
      • Good computer skills (Excel, Word, PowerPoint)
      • IATA certification (preferred)
      • Fluent in English
        Additional Information

        Expeditors offers excellent benefits
        • Paid Vacation, Holiday, Sick Time
        • Health Plan: Medical, Prescription Drug, Dental and Vision
        • Life and Long Term Disability Insurance
        • 401(k) Retirement Savings Plan
        • Employee Stock Purchase Plan
        • Training and Personnel Development Program
          All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Peabody , Export Customer Service Agent, Sales , Peabody, Massachusetts

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