Export Customer Service Agent

Company: Expeditors
Location: Peabody
Posted on: January 9, 2022

Job Description:

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems Job Description
  
  Scope of Position
  
  Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.
  
  Major Duties And Responsibilities
  
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air Export files and reporting
  • Use Workflows on daily basis
  • Ensure arrival notices are communicated to overseas and customers
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
  • Meet compliance at all times with internal and external regulations in accordance with government regulations
  • Understand department process flow, looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated
  • Meet KPI standards in accordance with the Company's procedure
  • Overseas communications, timely responses to emails and requests (internal and external) Qualifications
    
    • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
    • Understanding of air documentation process a plus
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Pro-active, strong organizational skills
    • Good computer skills (Excel, Word, PowerPoint)
    • IATA certification (preferred)
    • Fluent in English
      Additional Information
      
      Expeditors offers excellent benefits
      
      • Paid Vacation, Holiday, Sick Time
      • Health Plan: Medical, Prescription Drug, Dental and Vision
      • Life and Long Term Disability Insurance
      • 401(k) Retirement Savings Plan
      • Employee Stock Purchase Plan
      • Training and Personnel Development Program
        All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Peabody , Export Customer Service Agent, Sales , Peabody, Massachusetts