Front Desk Agent
Company: Holiday Inn & Suites Boston - Peabody
Posted on: November 22, 2021
The Holiday Inn & Suites Boston Peabody is seeking a Part or
Full-Time Front Desk Agent to join their team!
Job Overview: Greet and register guests, provides prompt and
courteous service, and closes out guest accounts upon completion of
stay to meet high standards of quality.
Responsibilities and Duties:
--- Greet customers immediately with a friendly and sincere
welcome. Use a positive and clear speaking voice, listen to
understand requests, respond with appropriate action and provide
accurate information such as outlet hours and local
--- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote
marketing programs. Make appropriate selection of rooms based on
guest needs. Code electronic keys. Non-verbally confirm the room
number and rate. Provide welcome folders containing room keys,
certificates, coupons and refreshment center keys as appropriate.
Requires continual standing and movement throughout front
--- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash make change and balance
an assigned house bank. Accept and record vouchers, travelers'
checks, and other forms of payment. Perform accurate, moderately
complex arithmetic functions using a calculator. Post charges to
guest room and House accounts using the computer.
--- Promptly answer the telephone using positive and clear English
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
--- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, research and attempt
to resolve problem within established guidelines; may include
turning problem over to a supervisor.
--- Field guest complaints, conducting through research to develop
the most effective solutions and resolve complications such as
location changes or credit issues. Listen and extend assistance in
order to resolve problems such as price conflicts, insufficient
heating, or air conditioning, etc. Remain calm and alert especially
during emergency situations and heavy hotel activity. Plan and
implement detailed steps by using experienced judgment and
--- Summon guest service personnel for assistance to escort guests
to their rooms as appropriate.
--- Provide safety deposit boxes for guest by escorting them to the
vault room, assisting the customer in opening the deposit box
--- Operate facsimile machine to send, receive, and log incoming
transmissions. Notify guests of incoming faxes using the message
function of the computer.
--- Use the photocopier to make copies of items as required.
--- File registration cards in room number order.
--- Retrieve registration cards from the files for each check
Date Revised: June 8, 2020
--- Other duties as assigned by the supervisor such as assisting
PBX operators or reservations agents.
Keywords: Holiday Inn & Suites Boston - Peabody, Peabody , Front Desk Agent, Sales , Peabody, Massachusetts
Didn't find what you're looking for? Search again!