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Customer Care Agent

Company: Randstad
Location: Peabody
Posted on: November 12, 2021

Job Description:

Are you looking for the next steps in your Customer Service career? Take that first one by applying to be a Customer Service Representative at a local and well established recycling company If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you The ideal candidate has previous experience in an office customer service setting, or experience in a related position. This is a true temporary to hire opportunity that would get to permanent status very quickly for the right candidate Candidates who are fluent in both English and Spanish are highly preferred. If qualified and interested, please send an updated copy of your resume to , or follow the link below and easy apply today Responsibilities Responsible for acting as liaison between dispatch and residential customers through constant communication. Performs various clerical accounting functions to include data entering accounting information, typing, filing, and photocopying. Applies knowledge of service area(s) to dispatch sufficient coverage, and knowledge of delivery vehicle operation capacity to ensure service schedules are met. Applies knowledge of all driver schedules as well as subordinate skills and abilities for dispatched duties. Operates the incoming phone calls according to procedures and backs up the computer system as required. Operates communication equipment efficiently to properly communicate with drivers, and maintain related equipment in optimum working condition. Skills Customer Service (2 years of experience is preferred) Basic Software Skills Data Entry (2 years of experience is preferred) Empathy Telephone Etiquette (1 year of experience is required) Spanish (1 year of experience is preferred) Basic Computer Skills Customer Relations Education High School (required) Qualifications Years of experience: 1 year Experience level:Entry Level Shift: First Working hours: 8 AM - 5 PM Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Peabody , Customer Care Agent, Sales , Peabody, Massachusetts

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