Air Export Agent
Company: Expeditors
Location: Peabody
Posted on: February 23, 2021
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Job Description:
Company Description"We're not in the shipping business; we're in
the information business" -Peter Rose, Expeditors FounderGlobal
supply chain management is what we do, but at the heart of
Expeditors you will find professionalism, leadership, and a
friendly environment, all of which foster an innovative, customer
service-based approach to logistics.* 15,000 trained professionals*
250+ locations worldwide* Fortune 500* Globally unified systemsJob
DescriptionScope of PositionEnsure timely and accurate movement of
freight and information, while providing exceptional customer
service within the Air Export Department.Major Duties And
Responsibilities* Ensure smooth and timely freight process flow*
Ensure accurate and timely data entry into our operational system*
Track and Trace Air Export files and reporting* Use Workflows on
daily basis* Ensure arrival notices are communicated to overseas
and customers* Ensure accurate and timely client and Service
Providers billing* Interact with our customers in arranging their
international shipments, meeting customer service standards*
Contribute to maintaining good relationships with suppliers
(Airline carriers, trucking companies and others involved)* Meet
compliance at all times with internal and external regulations in
accordance with government regulations* Understand department
process flow, looking for best practices to improve operational
efficiency and productivity* Ensure all customers standard
operating procedures are in place and updated* Meet KPI standards
in accordance with the Company's procedure* Overseas
communications, timely responses to emails and requests (internal
and external)Qualifications* 6 months to 1 year related experience
and/or training; or equivalent combination of education and
experience* Understanding of air documentation process a plus*
Effective interpersonal skills, including proven abilities to
listen, comprehend, effectively communicate clearly and concisely
to obtain positive results* Pro-active, strong organizational
skills* Good computer skills (Excel, Word, PowerPoint)* IATA
certification (preferred)* Fluent in EnglishReporting Structure*
Air Export Lead Agent, Supervisor and ManagerAdditional
InformationExpeditors offers excellent benefits* Paid Vacation,
Holiday, Sick Time * Health Plan: Medical, Prescription Drug,
Dental and Vision* Life and Long Term Disability Insurance * 401(k)
Retirement Savings Plan (US only)* Employee Stock Purchase Plan *
Training and Personnel Development ProgramAll your information will
be kept confidential according to EEO guidelines.
Keywords: Expeditors, Peabody , Air Export Agent, Sales , Peabody, Massachusetts
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