Air Export Agent

Company: Expeditors
Location: Peabody
Posted on: February 23, 2021

Job Description:

Company Description"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.* 15,000 trained professionals* 250+ locations worldwide* Fortune 500* Globally unified systemsJob DescriptionScope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.Major Duties And Responsibilities* Ensure smooth and timely freight process flow* Ensure accurate and timely data entry into our operational system* Track and Trace Air Export files and reporting* Use Workflows on daily basis* Ensure arrival notices are communicated to overseas and customers* Ensure accurate and timely client and Service Providers billing* Interact with our customers in arranging their international shipments, meeting customer service standards* Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)* Meet compliance at all times with internal and external regulations in accordance with government regulations* Understand department process flow, looking for best practices to improve operational efficiency and productivity* Ensure all customers standard operating procedures are in place and updated* Meet KPI standards in accordance with the Company's procedure* Overseas communications, timely responses to emails and requests (internal and external)Qualifications* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience* Understanding of air documentation process a plus* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results* Pro-active, strong organizational skills* Good computer skills (Excel, Word, PowerPoint)* IATA certification (preferred)* Fluent in EnglishReporting Structure* Air Export Lead Agent, Supervisor and ManagerAdditional InformationExpeditors offers excellent benefits* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision* Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only)* Employee Stock Purchase Plan * Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Peabody , Air Export Agent, Sales , Peabody, Massachusetts