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Ocean Export Agent

Company: Nippon Express U.S.A., Inc.
Location: Peabody
Posted on: November 4, 2019

Job Description:

Job Description:
Sorry, Visa / sponsorship not available.
The Boston Branch has an excellent opportunity for an Ocean Specialist II. We are looking for a motivated, detail-oriented, energetic individual with experience in the freight forwarding industry to process commercial ocean export shipments. The ideal candidate will possess excellent communication and customer service skills. Very good interpersonal skills, attention to details and a positive, professional demeanor are essential for success.

65% Preparation and processing of Ocean Export shipments
10% Preparation and processing of Air Export shipments
10% Coordination and communication with trucking companies, brokers, customers, steamship line and/or bonded facilities as well as with other branches and departments
5% Customer service
5% Billing and Accounts Receivable
5% Assistance with business development

Prepare and process air and ocean export shipments for assigned customers. To include communicating with shippers/vendors, organizing documentation, generating pickup orders/BOLs/HAWBs/MAWBs, bookings, customs clearance, track trace, on-handing, labeling, and other tasks required for smooth export of goods
Prepare customer quotations to achieve average of 80% win percentage
Assist with HQ generated ocean export or major account ocean export RFQs timely
Coordinate timely pick-up orders with trucking companies, piers, steamship lines, air carriers, and/or bonded facilities.
Provide excellent customer service through professional, direct contact with the customer utilizing both phone and email.
Manage and update the ocean export customer profiles and account list, ensure SOPs and tariffs are updated
Communicate effectively by demonstrating professionalism, courtesy and respect in all interactions with internal departments (warehouse, sales, etc.), other branches and external contacts (government agencies, ocean carriers and ports, trucking and rail companies, vendors or subcontractors)
Filing and data entry.
Accurate and timely billing
Review buy rates/sell rates of the Boston ocean export product
Coordinate with air export team to reduce trucking overhead
Develop additional business with current customers and support sales team efforts with new customers. Accompany branch staff on sales calls.
General reporting and business support functions as required or assigned.
Assist the Export Manager where needed and take on additional roles and responsibilities as company/branch/department require

This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job.





Job Requirements:
High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
Third party logistics, freight forwarding or supply chain experience preferred
Analytical skill (Familiar with logistics concept and planning concept)
Strong computer skills including data entry and maintenance and working knowledge of general and Import/Export computer application technology
Knowledge of international commerce (Incoterms, method, customs regulations etc.)
Excellent verbal and written communication skills
Must be able to accommodate a flexible work schedule including weekends and holidays as necessary, position is exempt
Strong teamwork skills, preferably leadership skills
Process improvement- strategy and tactics
Patience ability to deal with complex processes that may involve multiple levels of approval
Preferred hours, Monday-Friday, 7:30 to 16:00
Ability to take on additional tasks as described by management

Keywords: Nippon Express U.S.A., Inc., Peabody , Ocean Export Agent, Professions , Peabody, Massachusetts

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