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IT Support Technician

Company: Winchester Interconnect Corporation
Location: Peabody
Posted on: May 14, 2022

Job Description:

As our IT Support Technician for our Radio, Frequency & Microwave (RFM) division in Peabody, MA., you will have the opportunity to provide both remote and onsite IT support by troubleshooting and assisting other Winchester employees with any technical difficulties they may encounter. This is where your love and expertise for information technology and software come into play. You maneuver your way around operating systems and servers, utilizing your knowledge of software, firewalls, VPNs, wireless access points, and so much more! This position reports directly to the IT Manager.Winchester Interconnect---specializes in quickly understanding customer requirements and developing precision-engineered interconnects to solve your most difficult connectivity challenges. Because we combine the reach of a multinational company with the agility of a start-up, we connect you to markets faster-with no risk to quality or reliability. By leveraging a global manufacturing footprint, and integrating design through assembly, we deliver on every project, regardless of its size, complexity, or budget.The Winchester values are Accountability, Collaboration, and Empowerment (ACE). These values guide how we lead and how we work at Winchester and allow us to do all that we do for our employees and customers!What are you Accountable for?

  • Assure timely response to email and telephone assistance requests
  • Accurately log all helpdesk calls
  • Use monitoring tools to ensure uptime, monitor network health, and troubleshoot issues
  • Visualizing a problem or situation and thinking abstractly to solve it
  • Independently assess and effectively respond to employee requests for support
  • Keep employees who have requested support informed of problem resolution timelines and action plans
  • Implement problem solutions by following company policies and procedures
  • Follow through on commitments made to employeesHow will you Collaborate?Support the IT Manager and local site leadership team by employing a highly professional demeanor and drawing on excellent organizational and communication skills. Your role will require collaboration with members of the RFM team who have varying degrees of IT knowledge and therefore, you will need to be adaptable and enjoy helping others solve problems preventing them from working effectively.What are you Empowered to do?
    • Identify the specific nature of user difficulties and provide a specific and effective response to solutions
    • Work with internal and external resources to resolve issues quickly
    • Listen to an employee explain the incident, then determine the probable cause, and logically take the best course of action
    • Develop and document procedures used by the Help Desk as part of building the training library
    • Increase personal knowledge of business and technical environment with the goal of increasing first-call resolution rates
    • Build partnerships with employees by regularly demonstrating expertise and professionalismCriteria for Success:
      • Minimum of two years of experience providing IT support which includes troubleshooting hardware, software, operating system issues, and network problems
      • Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and network devices like switches, wireless access points, firewalls, LAN, VPN, etc.
      • Ability to lift/move computer equipment weighing up to 50Lbs
      • Experience with Microsoft Active Directory
      • Strong analytical skills
      • Experience with collaboration tools (Google Workspace, Office 365)
      • Virtual Desktop Platforms/Environments is a plus
      • Experience with virtual system administration is a plus
      • VoIP experience is a plus
      • One of the following certifications is a plus: A+, Network+, or Security+Information Systems We Use:
        • Google Workspace
        • Infor Visual ERP
        • Windows EnvironmentWhy choose Winchester Interconnect?At Winchester, we dream big, get stuff done, and like to have fun!Winchester Interconnect---is a leading global provider of interconnect solutions that help fuel the ever-changing electronics industry. Throughout our 75 year history, Winchester's business strategy, technical capabilities, passion for quality, and service have supported our customers' innovation.As Winchester continues to expand, it is placing increased emphasis on its people, products, operations, supply chain, and key relationships while encouraging a transparent environment that fosters innovation.Accountability, Collaboration, and Empowerment are the fundamentals of the Winchester Interconnect Leadership Strategy. These values are part of our every day at Winchester Interconnect, and this is how we are able to do all that we do for our employees and customers.We believe in empowering our workforce to think outside the box and make decisions that move our business forward. We hold ourselves and others accountable for following through on what we say we are going to do. We collaborate between departments, teams, business units, and customers to share best practices and become the best interconnect company in the world.Full-time position with competitive salary and benefits.Visit for additional information about the organization.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.***Candidates Only-No Third-Parties***

Keywords: Winchester Interconnect Corporation, Peabody , IT Support Technician, Professions , Peabody, Massachusetts

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