Export Customer Service Agent

Company: Expeditors
Location: Peabody
Posted on: January 11, 2022

Job Description:

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

Major Duties And Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Air Export files and reporting
Use Workflows on daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
Meet compliance at all times with internal and external regulations in accordance with government regulations
Understand department process flow, looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures are in place and updated
Meet KPI standards in accordance with the Company's procedure
Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
IATA certification (preferred)
Fluent in English

Additional Information

Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Peabody , Export Customer Service Agent, Professions , Peabody, Massachusetts