Reconciliation Strategic Accounts Consultant
Company: Tradewin
Location: Peabody
Posted on: February 23, 2021
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Job Description:
Company DescriptionTradewin is a leading international trade
compliance consulting firm. We provide advice and services that
help companies become compliant with import and export laws and
regulations. We also help clients find and implement opportunities
to reduce costs, improve cycle times, minimize customs duties and
enhance the visibility and security of their supply chains. The
complex issues that international companies need to address both
before and after cargo physically moves are our specialty. Our
employees provide key services including HTS classification, duty
drawback, reconciliation, import and export compliance assessment,
duty recovery and minimization, and CTPAT/supply chain security
program implementation. In short, we help our clients achieve
faster, cheaper and safer trade.Job DescriptionObjective is to
assist with project management, set-up and support of core
accounts. In addition there will be times to support the
supervision of aspects of the Reconciliation department at
direction of the area manager, and at times to be assigned to file
Recon entries on behalf of our clients' using a working knowledge
and demonstrated ability to properly navigate and interpret
Reconciliation Filing Requirements. You must possess the ability to
read sometime complex language, understand guidance issued by U.S.
Customs and Border Patrol, along with knowledge of the import
process and various other import trade compliance topics. This role
will have direct reports.Account Retention, Strategic
Responsibilities* Continually seek improvement in procedures and
services to create more efficient andcost effective operations.*
Continually search for and implement cost savings within
Reconciliation team (whether throughefficiencies or hard cost
savings).* Design and manage QBR (Quarterly Business Review)
process with the client/account input.* Maintain and participate in
scheduled QBRs.* Involve Key Department Managers/Team Managers in
the QBR process.* Facilitate communication between Reconciliation
team and client/account* Facilitate cooperation and positive
working relationship with 3rd party vendors that may be part of a
client's support team* Communicate technology updates and tools
proactively.Account Retention, Tactical Responsibilities (working
Through Others)* Maintain all account records in the Tradewin CRM
tool* Keep Sales Proposal Templates updated - with current rates
and service offerings* Coordinate RFQs and rate requests (Responses
and Bids).* Provide clear instructions on operational requirements
and expectations of clients/accounts so that team members may
develop relevant supporting SOP's* Ensure team members are
maintaining / updating SOPs as clients/accounts business needs
change.* Assist and support all Tradewin in-house team members that
may be supporting same client/account with different service
offerings.* Establish and direct all reports required to evaluate
Tradewin performance. (KPI's)* Establish target performance metrics
with the account and team member input.* Ensure that a functioning
and agreed upon invoicing - payment process is in place. Make sure
this is included in the SOP.* If a third party payment center is
involved, ensure process flow and contacts for escalation is in
place in SOP and shared with our Accounting department.* Assist
with collections on past dues over 30 days.* Provide assistance in
resolution of questions and disputes.* Set up Management reports to
ensure visibility, consistency, and data integrity.Account
Development, Strategic Responsibilities* Continually search for and
implement cost savings for your client base by improving processes
and eliminating waste.* Establish, maintain and review account
objectives using Quarterly Business review with input of key
personnel to provide back to clients.* Identify opportunities and
keep Tradewin's CRM updated accordingly.* Be dedicated to the
success of Tradewin and the Reconciliation program using ethical
business practices, personal commitment, passion & sacrifice, and
an obsession with the fundamental details of running a key business
team within the unit.Account Development, Tactical
Responsibilities* Travel when necessary within region to branch
offices, and account customers to resolve issues, and maintain
customer information and satisfaction.* Update key customer
contacts with industry information through newsflashes, insights
and global news that directly affect them.* Maintain lines of
communication with all key contacts - locally, regionally or
internationally - as needed within account's organization.*
Maintain updated list of all key contacts per Client/Account in
Tradewin CRM* Keep client informed who is assigned to their account
on the Tradewin side* Ensure advanced notice of service
irregularities.* Client facing training on Reconciliation
processQualificationsQualifications* LCB strongly preferred*
College degree or equivalent business experience preferred*
Proficiency with Microsoft Office applications - leaning heavily on
Excel and Access* Knowledge of ACE system and the pulling of
reports * Strong interpersonal skills, good written and verbal
communication/presentation skills* Problem Solving/Critical
thinking skills* Ability to define, develop and document business
processes and procedures* Reconciliation experience preferred*
Project Management experience a preferred qualification* Prior team
management experience preferred* Preferred candidate will also have
a knowledge of other facets of trade compliance and linkage to
Reconciliation process* Preferred candidate will also have
experience with data analysis* Demonstrated customer service
skillsAdditional InformationTradewin offers excellent benefits
including* Paid Vacation, Holiday, Sick Time * Health Plan:
Medical, Prescription Drug, Dental and Vision* Life and Long Term
Disability Insurance * 401(k) Retirement Savings Plan (US only)*
Employee Stock Purchase Plan * Training and Personnel Development
ProgramAll your information will be kept confidential according to
EEO guidelines.
Keywords: Tradewin, Peabody , Reconciliation Strategic Accounts Consultant, Professions , Peabody, Massachusetts
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