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Asset Protection / Loss Prevention Detective, Full Time: Northshore Mall

Company: Macy's
Location: Peabody
Posted on: January 11, 2021

Job Description:

Job Overview: -- The Asset Protection Detective---s primary responsibility is to prevent the loss of company property while maintaining a safe business environment.-- Support store---s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable.-- Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees. -- Macy---s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy---s may offer additional shifts to our associates, which they may--pick up using the self-scheduling tool.-- Details on Macy's schedule options are available during the interview process. -- Essential Functions:

  • Respond to customer and associate incidents to facilitate first aid and minimize company liability
  • Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
  • Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
  • Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
  • Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
  • Successfully complete all --Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
  • Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
  • Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
  • Works on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager
  • Responds to alarm conditions at assigned store
  • Perform other duties as necessary
  • Follow shortage programs and procedures
  • Perform these functions in an efficient manner, as directed by the Supervisor
  • Regular, dependable attendance and punctuality-- Qualifications: -- Education/Experience:--
    • High School Diploma or equivalent.-- Some college is desirable.--
    • Completion of Store Detective Training program required upon assignment to position.---------------- Communication Skills:--
      • Excellent written and verbal communication skills.--
      • Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.-- Mathematical Skills:--
        • Basic math functions such as addition, subtraction, multiplication, and division.
        • Able to use a calculator.---- Reasoning Ability:--
          • Self-starter, able to work independently and as part of a team and must have good time management skills.-- Physical Demands:--
            • This position involves constant moving and standing.--
            • Involves standing for at least two consecutive hours.--
            • Involves lifting at least 30 lbs.--
            • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.--
            • May involve reaching above eye level.
            • Involves close vision, color vision, depth perception, and focus adjustment.-- Other Skills:--
              • Must be able to operate cameras and other surveillance equipment.--
              • Ability to think and act clearly in possible stressful and hostile situations.
              • Ability to collaborate and function as a member of a team.--
              • Must possess a strong sense of urgency.
              • Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours:--
                • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.-- This job overview is not all inclusive.-- In addition, Macy---s, Inc. reserves the right to amend this job overview at any time.-- Macy---s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.-- Macy---s, Inc. --- including Macy---s and Bloomingdale---s --- will consider for employment qualified applicants with criminal convictions in a manner consistent with--SFPC Art. 49--and--LA MC ch.XVIII Art. 9.

Keywords: Macy's, Peabody , Asset Protection / Loss Prevention Detective, Full Time: Northshore Mall, Professions , Peabody, Massachusetts

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