PeabodyRecruiter Since 2001
the smart solution for Peabody jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: MJOL
Location: Peabody
Posted on: August 16, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDARLENE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL, Peabody , Bilingual Customer Retention Expert (English / Spanish), Other , Peabody, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Data Entry Specialist - Work From Home
Description: Mommy Jobs Online is now recruiting Data Entry Specialists to work remotely. This is an entry level opportunity for the right person to work part or full-time to earn income. If you have clerical or administrative (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 08/20/2019

Drive with Lyft - Make extra money that you can rely on. No experience necessary.
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to br be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: Plymouth
Posted on: 08/20/2019

Truck Driver Lease Program - Dedicated Account w/No Credit Check, No Money Down - Up to $10,000 Mont
Description: NEW FROM US XPRESS No Money Down No Credit Check No Balloon Payment with a Walkaway Lease Up to 10,000 Monthly Home Weekly NOW, only
Company: USXpress
Location: Plymouth
Posted on: 08/20/2019


Servers
Description: LOVE WHERE YOU WORK br br Ninety Nine Restaurant Pub is one of the largest full-service casual dining restaurant concepts in the Northeast. We believe in our Vision, Values and Culture
Company: Ninety Nine Restaurant & Pub
Location: Plymouth
Posted on: 08/20/2019

Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Peabody
Posted on: 08/20/2019

PRN PT- Weekend & Evening Eval Coverage Needed
Description: Overview br HealthPRO/Heritage is seeking a PRN PT for Harris Healthcare East for weekends, and evening/late afternoon eval coverage. Experience in SNF preferred. br br At HealthPro Heritage we (more...)
Company: Healthpro Heritage
Location: East Providence
Posted on: 08/20/2019

Hair Stylist - Sign On Bonus! - Peabody
Description: Salon 1915 Overview The Beautiful Group is the largest owner and operator of luxury salons and spas in the world. We are based in Beverly Hills, California and operate over 600 locations throughout North (more...)
Company: The Beautiful Group
Location: Peabody
Posted on: 08/20/2019

92F Petroleum Supply Specialist
Description: 92F Petroleum Supply Specialist br br Job ID: 1095968 br br Job Views: 7 br br Location: METHUEN, Massachusetts, United States br br ZIP Code: 01844 br br Job Category: Supply and (more...)
Company: Army National Guard
Location: Methuen
Posted on: 08/20/2019

Drive with Lyft Set your own schedule.
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to br be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: Methuen
Posted on: 08/20/2019

Bid On Local Remodeling Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Peabody
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Peabody RSS job feeds