BILINGUAL CALL CENTER REPRESENTATIVES --- Flexible-Scheduling
Posted on: July 8, 2019
Peabody, MAID: 2Updated Date: Department: Blended Call Center
Representative (CCR)Type: Part-Time and Full-TimeSchedule: Multiple
Schedules AvailableWage Description: $12.00/hr - $14.00/hr.*-
Language Bonus - Base + Bonus - Full BenefitsBonus: Education: High
School Diploma/GEDMin. Years Experience: 0
Our growing team needs Bilingual Contact Center Representatives to
support the dispatch process and improve customer experience. Learn
the latest customer service techniques while raising customer
satisfaction with new products and services. Professionally
represent some of the largest, most recognizable brands in the
world. Candidates should have excellent communication skills, be
willing to learn on the job, and be highly reliable. Start a career
and grow with our rapidly expanding team.
Open Shifts: Mornings, Evenings, and Overnight.
Fluent Spanish and English is required. Located in Beverly, MA
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
Open shifts: Mornings, Evenings, and Overnight. At OnBrand24, we
offer a wide range of full-time and part-time scheduling options
for qualified candidates. There are multiple shifts and weekly work
hour variations available to our team members. Please ask a Talent
Acquisition Specialist about the different types of creative
scheduling options that are available at your location. Whether you
want control of your work life balance, are a busy parent, or a
local-student, flexible and customized scheduling is one of the
many perks at OnBrand24. Apply sooner rather than later, the best
shifts go quick.
WHAT DOES A BILINGUAL CALL CENTER REPRESENTATIVE DO?
Resolve Spanish speaking residential and business customer
inquiries, increasing customer satisfaction and driving program
growth. Learn our customer experience methodology and
state-of-the-art contact center technology. Develop your abilities
and grow with our team, interacting with hundreds of customers each
week. Professionally manage a variety of accounts, taking inbound
requests and making outbound calls. Become a brand ambassador for
one of the many larger, recognizable partners we represent.
Our entry-level Bilingual Call Center Representatives are
responsible for the following:
- Listen to customers, understand their needs, and resolve
- Utilize systems and technology to complete account management
- Recognize sales opportunity and apply sales skills to
- Explain and position the products and processes with
- Appropriately escalate customer dissatisfaction with managerial
- Ensure first call resolution through problems solving and
effective call handling
WONDER IF YOU ARE A GOOD FIT?
OnBrand24 provides all new employees with a paid world class
training so all positive, driven and confident applicants will be
considered for the role. Ideal candidates for this position are
highly motivated, energetic and dedicated. Having fun and
interacting with all different levels of the team is part of the
job and hard work pays off with recognition, bonus and contest
incentives. You will learn to be a confident, fully engaged, team
player, and will need to be dedicated to bringing a positive &
enthusiastic outlook to work each day.
Other Bilingual Contact Center Representative Qualifications
- Fluent in both Spanish and English
- Highly reliable, willing to learn and aquire new skills
- Enjoy talking to people, helping them resolve their
- Motivated by lucrative bonus plans and daily contests
- Exhibit professional communication and customer service
- High school diploma or equivalent; College Students, Interns,
and recent College Graduates are welcome
- Ability to learn customer service software applications
- Must be proficient with basic PC skills
- Ability to multi-task in a fast paced environment
- Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles,
phone jobs, sales, purchasing, hospitality, collections, customer
service, food service, or office/administrative roles is preferred,
but not required since we train all new employees for the job.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At OnBrand24, we believe that hard work should pay off, so we make
sure that our compensation and rewards are exceptional. Our people
are not just employees; they are our business, our most important
Standard starting compensation includes a base hourly wage
commensurate with experience. Yearly reviews and raises are awarded
based on tenure and performance, so our employees can make more
PTO, Professional work environment, health insurance and 401K, fun
& friendly environment.
OnBrand24 is a premier call center providing full-service
outsourcing solutions for our clients. Named to the Inc. 5000 list
of the Fastest-Growing Private Companies in America three years in
a row, we offer a dynamic, flexible work environment employing top
talent. We have more than 30 years of experience, and we represent
a diverse group of clients across multiple industries and
Founded in 1981, OnBrand24 provides a complete array of call center
services: call center customer service, order processing, Tier 1
help desk, lead generation, appointment setting, customer win-back,
and customer/market research surveys. Since 1981 we have worked
with hundreds of inbound call center and outbound call center
Our Mission is to provide an environment and culture that empowers
our agents and management team to represent our client's brands
passionately. Our people are our product, and we have developed an
employee-centric culture at OnBrand24 to support the high employee
morale, engagement, and satisfaction of our most valuable resource.
We promote our management staff from within and offer excellent
benefits resulting in a low turnover rate and excellent morale
throughout the company.
Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts
call center with facilities also in Savannah, GA, and Portsmouth,
NH. OnBrand24 has clients throughout the U.S., Canada, and the
To learn more, visit us on our careers page.
OnBrand24 is proud to be an equal opportunity employer. We will not
discriminate against any applicant or employee on the basis of age,
race, color, creed, religion, sex, sexual orientation, gender,
gender identity or expression, medical condition, national origin,
ancestry, citizenship, marital status or civil partnership/union
status, physical or mental disability, pregnancy, childbirth,
genetic information, military and veteran status, or any other
basis prohibited by applicable federal, state or local law.
OnBrand24 will consider for employment qualified applicants with
criminal histories in a manner consistent with local and federal
MCI is the Parent Company for the following businesses: Gravis
Apps, Mass Markets, and OnBrand24. MCI acquires and operates
companies that provide tech-enabled BPO CX services, software
applications, and technology to mid-market & enterprise customers.
MCI is a multi-faceted tech-enabled business services supplier with
a synergetic product and services portfolio and an expert
leadership team. Our focus is on the development and delivery of
dynamic technology, human capital, and professional services.
Keywords: OnBrand24, Peabody , BILINGUAL CALL CENTER REPRESENTATIVES --- Flexible-Scheduling, Other , Peabody, Massachusetts
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