PeabodyRecruiter
the smart solution for Peabody jobs

CALL CENTER REPRESENTATIVE Flexible Scheduling

Company: OnBrand24
Location: Peabody
Posted on: May 15, 2019

Job Description:

Peabody, MA ID: 2019-2628 Updated Date: Department: Blended Call Center Representative (CCR) Type: Part-Time and Full-Time Schedule: Multiple Schedules Available Wage Description: $11.00/hr - $12.00/hr. - Wage Bonus - Benefits Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CALL CENTER REPRESENTATIVE Join our team and grow with us We are now hiring Call Center Representative to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Portsmouth, NH 03801. Call Center Agent, Customer Service, Full-Time or Part-Time. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A CALL CENTER REPRESENTATIVE DO? Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Our entry-level Call Center Representatives are repsonsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling In addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Call Center Representative Qualifications Include: Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit us our careers page. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI109663462

Keywords: OnBrand24, Peabody , CALL CENTER REPRESENTATIVE Flexible Scheduling, Other , Peabody, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


MJOL Data Entry Specialist / Work at Home Jobs
Description: Mommy Jobs Online is now seeking Data Entry Specialist to work remotely part or full-time. It's time for a career change with fun flexible work hours Come join our virtual team today Job Overview: -You (more...)
Company: Mommy Jobs On Line
Location: Peabody
Posted on: 05/27/2019

Healthcare Audit Coordinator
Description: Manage data for all government and third party payer audits including, but not limited to, gathering, compiling, organizing and documenting relevant audit information. Coordinate and input correspondence (more...)
Company: Cape Cod Healthcare Inc.
Location: Plymouth
Posted on: 05/27/2019

Shasmi Beauty Skin Care Consultants
Description: We are seeking professional beauty skin care sales consultants to consult with customers on skin care products. The annual income potential ranges from 40,000.00 150,000.00 per year. You
Company: Mommy Jobs Online
Location: Plymouth
Posted on: 05/27/2019


Virtual Assistant
Description: Our clients are busy, small business owners who hire us to handle their phone calls and treat their customers the way they would. Our job is to answer those phone calls, and do what we can to be helpful, (more...)
Company: Mommy Jobs Onlne
Location: Peabody
Posted on: 05/27/2019

Police/Criminal Transcription (work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: East Providence
Posted on: 05/27/2019

Airline Reservationist
Description: Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 05/27/2019

Customer Solutions Tech Support - Work From Home
Description: You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and (more...)
Company: Mommy Jobs Online
Location: Plymouth
Posted on: 05/27/2019

92F Petroleum Supply Specialist
Description: 92F Petroleum Supply SpecialistJob ID: Job Views: 999Location: METHUEN, Massachusetts, United StatesZIP Code: 01844Job Category: Logistics SupportPosted: 11.15.2018Age Requirements: Must be between the (more...)
Company: Army National Guard
Location: Methuen
Posted on: 05/27/2019

Teller I - 20 hrs
Description: Job Requirements Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Generally (more...)
Company: TD Bank Group
Location: Peabody
Posted on: 05/27/2019

Part Time Event Specialist inside BJ's Wholesale Club
Description: Part Time Event Specialist inside BJ rsquo s Wholesale Club Are you outgoing and enjoy talking to people If so, you rsquo d be a great fit for the fun world of product demonstrations Our part time Event (more...)
Company: Advantage Solutions
Location: Plymouth
Posted on: 05/27/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Peabody RSS job feeds