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CALL CENTER REPRESENTATIVE - Flexible Scheduling

Company: OnBrand24
Location: Peabody
Posted on: January 8, 2019

Job Description:

Peabody, MAID: 2018-2275Updated Date: Department: Blended Call Center Representative (CCR)Type: Part-Time and Full-TimeSchedule: Multiple Schedules AvailableWage Description: $12.00/hr - $14.00/hr.* - Wage + Bonus - BenefitsBonus: Education: High School Diploma/GEDMin. Years Experience: 0POSITION OVERVIEW

Join our rapidly expanding team and start a career or grow your skillsets. We are hiring Call Center Representatives to support the sales process and improve customer service. You will professionally represent some of the largest, most recognizable brands in the world. Entry-level or experienced candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Both full-time and part-time positions are available.

This position is located in Beverly, MA 01915.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. We offer full-time and part-time schedules and are happy to work with our candidates to find a work schedule that is right for them. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES

WHAT DOES A CALL CENTER REPRESENTATIVE DO?

Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent.

Our entry-level Call Center Representatives are repsonsible for the following tasks:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT?

    OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

    Other Call Center Representative Qualifications Include:
    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast-paced environment
    • Minimum 18 years of age
      Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

      COMPENSATION DETAILS

      LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

      At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

      Wage

      Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.

      Benefits/Office Perks

      PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

      ABOUT US

      ONBRAND24

      OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

      Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

      Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

      Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

      To learn more, visit us our careers page.

      ABOUT MCI

      MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI106622527

      Keywords: OnBrand24, Peabody , CALL CENTER REPRESENTATIVE - Flexible Scheduling, Other , Peabody, Massachusetts

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