Patient Care Coordinator

Company: Boston Orthotics & Prosthetics
Location: Peabody
Posted on: March 18, 2023

Job Description:

About Boston Orthotics & Prosthetics: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. Boston O&P Culture: There are four key pillars to our Company culture- Employee Ownership, Lean Culture, Disciplined Execution and Lifetime Learners. Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable to provide only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves. Patient Care Coordinator Description: Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Administrative Assistant will enjoy interacting with children, be detail oriented and have strong organizational, communication, and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.Patient Care Coordinator role is required to work ON-SITE and is a full-time position 40 hours per week. Patient Care Coordinator Core Responsibilities:Customer Service:Greet and register patients by collecting insurance information and demographicsAdvise on general company and services informationMulti-line phone coverageLiaison for referring physicians/groups Administrative:Follow standard practices to ensure logistics of delivering patient devicesVerify patient insurance and initiate prior authorizationsCollect patient balancesOperate within Athena Electronic Medical Record SoftwareScan and upload documents to electronic chartCollaborate with clinic staff and direct office flow Chart checks for fitting appointments using the standard checklist formWork closely with corporate billing team to ensure all documentation for claims are uploadedGeneral office organization Schedule Maintenance:Review patient no shows daily by calling, documenting, and rescheduling appointmentsSchedule appointments for new patientsCoordinate follow up appointments with patients, therapists, and physiciansPatient Care Coordinator Qualifications:High School or Associate Degree; related experience and/or training.Computer competency skills in Microsoft 365 products (Excel, Word, Outlook etc.)Excellent organization, verbal, and written communication skillsAbility to manage multiple tasksExcellent customer service skillsDetail orientedCompassionate, efficient, and professionalMaintain HIPAA complianceBoston O & P offers an attractive benefit package which includes an Employee Stock Ownership Program, along with Health, Dental, Vision, FSA, Disability, and Paid Time off. We are proud to be an EEO/AA employer M/F/D/V/SO.

Keywords: Boston Orthotics & Prosthetics, Peabody , Patient Care Coordinator, Other , Peabody, Massachusetts