Technical Support Specialist

Company: ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C.
Location: Peabody
Posted on: March 16, 2023

Job Description:

Job DetailsLevelExperiencedJob LocationMSO-SMN Peabody (1700) - Peabody, MAPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageSome travel between ONS locationsJob ShiftDayJob CategoryInformation TechnologyDescriptionAbout Spire Orthopedic PartnersSpire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Rooted in the 100-plus-year legacy of its founding partners, the network spans the Northeast with 100 physicians, over 950 employees and 23 locations from Connecticut, New York and Massachusetts.For more information, visit https://spireortho.com/.Purpose: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.Essential Functions and Accountabilities:Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.Performs and/or oversees software and application installation and upgrades.Maintains site licenses for department/organization.Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.Assists personnel of other departments as a computer resource.Provides computer orientation to new and existing company staff.QualificationsEducation Requirements: Degree in related field, or equivalent applicable work experience.Experience: 1-2 years help desk experience.Knowledge:Familiarity with HIPAA, insurance regulations, policies, procedures and other regulatory policiesKnowledge of common safety hazards and precautions to establish a safe working environmentMedical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquetteElectronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.Qualifications:Ability to communicate technical information to nontechnical personnel.Ability to install, configure and maintain personal computers, networks and related hardware and software.Knowledge of computer and/or network security systems, applications, procedures and techniques.Ability to identify and resolve computer system malfunctions and operations problems.Skill in organizing resources and establishing priorities.Excellent verbal and written communication skills.Ability to learn and support new systems and applications.We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 978-818-6440 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.IND2

Keywords: ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C., Peabody , Technical Support Specialist, Other , Peabody, Massachusetts