Technical Support Specialist
Company: ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C.
Location: Peabody
Posted on: March 16, 2023
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Job Description:
Job DetailsLevelExperiencedJob LocationMSO-SMN Peabody (1700) -
Peabody, MAPosition TypeFull TimeEducation LevelHigh SchoolTravel
PercentageSome travel between ONS locationsJob ShiftDayJob
CategoryInformation TechnologyDescriptionAbout Spire Orthopedic
PartnersSpire Orthopedic Partners is a growing national partnership
of orthopedic practices that provides the support, capital and
operational resources physicians need to grow thriving practices
for the future. As a Management Services Organization (MSO), Spire
provides the infrastructure for administrative operations that
allows practices to operate at their highest level, so doctors can
focus their efforts on what matters most patient care. Rooted in
the 100-plus-year legacy of its founding partners, the network
spans the Northeast with 100 physicians, over 950 employees and 23
locations from Connecticut, New York and Massachusetts.For more
information, visit https://spireortho.com/.Purpose: Maintain and
monitor end-user workstations and productivity on local area
network. Perform a variety of maintenance, software installation,
end-user support and training tasks to ensure end-user workstations
and network performance meet company and user requirements. Provide
support to staff on all company-supported applications.
Troubleshoot computer problems, determine source and advise on
appropriate action. Complete application project-based work.
Perform responsibilities in accordance with all company standards,
policies and procedures.Essential Functions and
Accountabilities:Administers end-user workstations and supports
end-user activities utilizing TCP/IP on a primarily Microsoft
Windows-based local area network (LAN).Investigates user problems
and identifies their source; determines possible solutions; tests
and implements solutions.Installs, configures and maintains
personal computers, Windows networks, Apple workstations, file
servers, network cabling, and other related equipment, devices and
systems; adds or upgrades and configures disk drives, printers and
related equipment.Performs and/or oversees software and application
installation and upgrades.Maintains site licenses for
department/organization.Plans and implements network security,
including maintaining firewalls, configuring VPN, managing host
security, file permissions, file system integrity, and adding and
deleting users.Troubleshoots networks, systems and applications to
identify and correct malfunctions and other operational
difficulties.Develops and conducts various training and instruction
for system users on operating systems and other applications;
assists users in maximizing use of networks and computing
systems.Maintains confidentiality with regard to the information
being processed, stored or accessed by the end-users on the
network.Assists personnel of other departments as a computer
resource.Provides computer orientation to new and existing company
staff.QualificationsEducation Requirements: Degree in related
field, or equivalent applicable work experience.Experience: 1-2
years help desk experience.Knowledge:Familiarity with HIPAA,
insurance regulations, policies, procedures and other regulatory
policiesKnowledge of common safety hazards and precautions to
establish a safe working environmentMedical office procedures,
policies, practices and medical terminology, telephone protocol and
professional etiquetteElectronic medical systems is a plus,
including Athena/Centricity, Medi-Tech and the
like.Qualifications:Ability to communicate technical information to
nontechnical personnel.Ability to install, configure and maintain
personal computers, networks and related hardware and
software.Knowledge of computer and/or network security systems,
applications, procedures and techniques.Ability to identify and
resolve computer system malfunctions and operations problems.Skill
in organizing resources and establishing priorities.Excellent
verbal and written communication skills.Ability to learn and
support new systems and applications.We are an equal opportunity
employer. Qualified Applicants are considered for positions and are
evaluated without regard to mental or physical disability, race,
color, religion, gender, national origin, age, genetic information,
military or veteran status, sexual orientation, marital status, or
any other classification protected under applicable Federal, State
or Local law.We will endeavor to make a reasonable accommodation to
the known physical or mental limitations of a qualified applicant
with a disability unless the accommodation would impose an undue
hardship on the operation of our business. If you believe you
require such assistance to complete this form or to participate in
an interview, please contact Human Resources at 978-818-6440 (for
reasonable accommodation requests only). Please provide all
information requested to assure that you are considered for current
or future opportunities.IND2
Keywords: ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C., Peabody , Technical Support Specialist, Other , Peabody, Massachusetts
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