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Customer Support Specialist - Part-Time

Company: Ocean Optics, Inc.
Location: Peabody
Posted on: January 23, 2023

Job Description:

About the Opportunity

Join world-class experts in finding answers to our customer's toughest questions as a Part-Time Customer Support Specialist in Ocean's Light Technologies organization. Ocean's customer support organization is designed to accelerate and support our entire customer base. As a Part-Time Customer Support Specialist, you will work in a team setting with others in customer support, sales, and operations to achieve our sales objectives. You will partner with our customers to ensure prompt order entry and provide answers to questions they may have regarding lead times, pricing and offer supporting documents.

You will engage with customers across industries and company sizes to identify opportunities to exceed customers' expectations and help them achieve their goals.

Through a natural curiosity and passion for servicing our customers, the successful candidate will:

* Demonstrate Ocean's value and help customers envision a future working with our technologies for their application
* Ensure on-time customer deliveries and ensure RMAs and queries are answered promptly
* Work with our digital marketing team to capture customer orders and requests for information.
* Develop and build strong relationships with customers and internal stakeholders
* Leverage outbound social, digital, video, chat, phone, and in-person demonstration environments to effectively contact, sell to and manage our customers
* Develop and effectively manage high volume activity with 6090-day action plans focused on driving revenue and delivering world-class customer experiences
* Support outside sales teams and customers with producing quotations, communication, and coordination to support teams outside the office
* Identify opportunities for repair and calibration service offerings.

About the Candidate

The ideal candidate brings a natural curiosity and passion for being an assistant, tackling ever-changing challenges, and has a knack for making things happen. A "can-do" attitude, collaborative spirit, and flexible work style are also essential in this role. This person should be a self-starter and bring extensive experience supporting customers' needs.

* 2+ years of experience managing customer orders, order processing, and customer interactions with a proven track record of success.
* Familiarity with modern sales techniques and tools is helpful
* Experience with Salesforce, Office 365, and Oracle are helpful
* Self-starter with a track record of exceptional performance and goal achievement
* Strong interpersonal and collaboration skills
* Operate with high levels of passion and desire to work in a competitive yet collaborative environment with the capacity to learn about technical products and solutions quickly
* Excellent skills in planning, communication, analytical capabilities, and attention to detail
* An active curiosity about our staff and culture, our industry, and, importantly, understanding the true value of our sales proposition
* Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity
* Strong bias for action, a high sense of urgency and the ability to drive results
* High standard of ethics and integrity
* Bachelor's degree or higher preferred

About the Perks

Ocean Insight offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (, our employees enjoy excellent career development, networking, and advancement opportunities worldwide.

Keywords: Ocean Optics, Inc., Peabody , Customer Support Specialist - Part-Time, Other , Peabody, Massachusetts

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