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Service Coordinator

Company: Hiller Companies
Location: Peabody
Posted on: November 22, 2022

Job Description:

Advanced Safety Systems Integrators (A.S.S.I.), a division of The Hiller Companies, has established a proven track record of innovation, reliability and solutions-based service in the fire protection industry. We have an immediate opening for a qualified Service Coordinator in Peabody, MA to provide:Outstanding Customer Service building great relationships with new and existing clients, answering service requests and scheduling preventive maintenance, service calls and inspections.Scheduling/Dispatching organizing service requests and assigning technicians, balancing workload among technician team members; reviewing technician time sheets for payroll submission.Sales Support providing support to sales staff involved in selling suppression service, inspections and deficiency repairs; coordinating renewal pricing and follow up with existing customers.Documentation & Billing reviewing technician service reports, uploading to Service Management System and providing pricing information to billing team.Required Qualifications:

  • High School Diploma/GED required; Some college -preferred
  • 2+ -years experience in a similar role, ideally in fire protection or related industry
  • Excellent computer skills with Microsoft Office Platforms and Service Management Systems
  • Effective written and -verbal communication skills
  • Ability to perform duties with a sense of urgency, exceeding customer expectations
  • Ability to work well with the team and prioritize tasks based on the needs of the company
  • Strong time management/organizational skills, including the -ability to multitask and adapt to changing priorities as needed
  • Detail oriented, self-motivated and able -to work effectively with minimal -supervision
  • Assertive personality with a progressive and positive attitude - -
  • Prior experience in the fire protection/construction industry preferred
  • Electrical/Mechanical technical knowledge/experience a plusBenefits:
    • Competitive Pay
    • Medical, -Dental & Vision Insurance
    • 401(k) with Company Match
    • Company Paid & Voluntary -Life Insurance
    • Voluntary Short & Long Term Disability Insurance
    • Paid Leave
    • 8 Paid Holidays -A.S.S.I./The Hiller Companies, Inc. is -a drug-free workplace, an equal opportunity employer and ADA compliant.We are proud to operate according to our Core Values:Powered by JazzHR

Keywords: Hiller Companies, Peabody , Service Coordinator, Other , Peabody, Massachusetts

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