Customer Service Associate
Posted on: September 14, 2022
--- Models and delivers a distinctive and delightful customer
--- Registers sales on assigned cash register, provides customers
with courteous, fair, friendly, and efficient checkout service.
--- Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
--- Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
--- Provides customers with courteous, friendly, fast, and
--- Recommends items for sale to customer and recommends trade-up
and/or companion items.
--- Registers customer purchases on assigned cash register,
collects cash and distributes change as requested; processes voids,
returns, rain checks, refunds, and exchanges as needed.
--- Keeps counters and shelves clean and well merchandised, takes
inventory, and maintains records. Checks in and prices merchandise
as required or as directed by store manager or communicated by the
--- Implements Company asset protection procedures to identify and
minimize profit loss.
--- Ensures compliance with state and local laws regarding
regulated products (e.g., alcoholic beverages and tobacco
--- Constructs and maintains displays, including promotional,
seasonal, super structures, and sale merchandise. Completes resets
and revisions as directed.
--- Assists with separation of food items (e.g., raw foods from
pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first
in, first out method and restock outs.
--- Has working knowledge of store systems and store equipment.
--- Provides customer service in the photo area, including digital
passport photo service, poster print and creative machine,
suggestive sell of promotional photo products.
--- Assumes web pick-up responsibilities (monitors orders in
Picture Care Plus, fills orders (pick items), delivers orders to
customers as they arrive at store).
--- Assists with exterior and interior maintenance by ensuring
clean, neat, orderly store condition and appearance.
--- Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
--- Completes special assignments and other tasks as assigned.
Training & Personal Development
--- Attends training and completes PPLs requested by Manager or
assigned by corporate
Keywords: Walgreens, Peabody , Customer Service Associate, Other , Peabody, Massachusetts
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