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Service Coordinator

Company: Hiller Companies
Location: Peabody
Posted on: May 16, 2022

Job Description:

Job Description Advanced Safety Systems Integrators (A.S.S.I.), a division of The Hiller Companies, has established a proven track record of innovation, reliability and solutions-based service in the fire protection industry. We have an immediate opening for a qualified Service Coordinator in Peabody, MA to provide: Outstanding Customer Service --- building great relationships with new and existing clients, answering service requests and scheduling preventive maintenance, service calls and inspections. Scheduling/Dispatching --- organizing service requests and assigning technicians, balancing workload among technician team members; reviewing technician time sheets for payroll submission. Sales Support --- providing support to sales staff involved in selling suppression service, inspections and deficiency repairs; coordinating renewal pricing and follow up with existing customers. Documentation & Billing --- reviewing technician service reports, uploading to Service Management System and providing pricing information to billing team. Required Qualifications: High School Diploma/GED required; Some college preferred 2 years--- experience in a similar role, ideally in fire protection or related industry Excellent computer skills with Microsoft Office Platforms and Service Management Systems Effective written and verbal communication skills Ability to perform duties with a sense of urgency, exceeding customer expectations Ability to work well with the team and prioritize tasks based on the needs of the company Strong time management/organizational skills, including the ability to multitask and adapt to changing priorities as needed Detail oriented, self-motivated and able to work effectively with minimal supervision Assertive personality with a progressive and positive attitude Prior experience in the fire protection/construction industry preferred Electrical/Mechanical technical knowledge/experience a plus Benefits: Competitive Pay Medical, Dental & Vision Insurance 401(k) with Company Match Company Paid & Voluntary Life Insurance Voluntary Short & Long Term Disability Insurance Paid Leave 8 Paid Holidays A.S.S.I./The Hiller Companies, Inc. is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Powered by JazzHR pTSTf3W261

Keywords: Hiller Companies, Peabody , Service Coordinator, Other , Peabody, Massachusetts

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