Store Customer Experience Coordinator (US)

Company: TD Bank
Location: Peabody
Posted on: May 4, 2022

Job Description:

The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.

• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
• Makes quality referrals to appropriate partners
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities
• Generally resolves problems independently, escalating more difficult issues to management
• Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking
• Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers
• May train and act as a mentor to new Tellers
  
  Inclusiveness:
  At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
  If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
  EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
  
  
  Province/State:
  Massachusetts
  
  City:
  Peabody
  
  Work Location:
  79 Lynnfield (& Summit Street)
  
  Business Line:
  TD Bank AMCB
  
  Job Category - Primary:
  Retail Banking - Customer Service
  
  Job Category(s):
  Retail Banking - Customer Service
  
  **Province/State (Primary):
  Massachusetts
  
  City (Primary):
  Peabody
  
  Job Family:
  Retail Sales & Service
  
  Time Type:
  Full Time
  
  Employment Type:
  Regular
  
  Hours/Availability Detail:
  40 Hours

Keywords: TD Bank, Peabody , Store Customer Experience Coordinator (US), Other , Peabody, Massachusetts