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Business Support Analyst - NSPG Analytics Team

Company: North Shore Physicians Group(NSPG)
Location: Peabody
Posted on: June 1, 2021

Job Description:

General OverviewAs a member of the NSPG Analytics Team, the Business Support Specialist reports to the Business Support Manager. The Business Support Specialist also works directly with NSPG and affiliated medical groups' Operations, Finance, and Training teams, as well as staff at various levels throughout the organizations. The Business Support Specialist will be responsible for acquisition, analysis, interpretation, and reporting of clinical, financial, and administrative data to support medical groups' leadership strategy, operations, and a range of other performance improvement efforts. This opportunity offers a unique experience of bridging data with operations and spans all aspects of outpatient healthcare management. Job Specific ResponsibilitiesResponsibilities include identifying areas for process and systems improvement, working with operational areas to document business needs, writing functional specifications, preparing and executing test plans, training users, coordinating interdisciplinary work groups, and project management.Acts as liaison with NSMC, NSPG, NSHS, and affiliated medical groups' business owners and Finance to categorize and prioritize leakage targets and develop reporting requirements that effectively illustrate opportunities.Identifies useful sources of data, initiates data collection, evaluates accuracy of data, and summarizes data into usable formats for planning, create actionable items.Collaborates with IS when necessary to request and develop reports.Develop metrics and dashboards to be used for operational improvement.Analyzes and forecasts operational capacity impact(s) of attaining new business volumes in ROI analysis when applicable.Measures success by trending key metrics and reporting out to leadership at regular intervals.Liaison with other Mass General Brigham entities on referral management reporting and analytics best practices, tools and techniquesDrafts provider communications and educational/training literature aimed to positively influence referral behavior patterns.Works independently with minimal supervision, sets priorities and manages deadlines. Safeguards, preserves and maintains confidentiality of all protected health information.Performs special projects as requested.Qualifications EducationRequired: Bachelor's DegreeExperienceRequired: Minimum of 3 years of experience in an analytical rolePreferred: Healthcare experienceSkillsRequired: In depth understanding of relational databases, data management, as well as solid analytical and problem solving skills Intermediate to advanced skills with Microsoft Office applications (Excel, Access, Powerpoint and Word) Ability to query systems and abstract data Ability to understand the work environment and competing priorities in conjunction with developing/meetingproject goals. Detail oriented and work product has a very high level of accuracy Excellent interpersonal skills and strong written and verbal communications skills Ability to be flexible, versatile and adaptable in day-to-day activitiesPreferred: Knowledge of CMS and MassHealth payment methodologies Experience with analytic tools such as Tableau Experience with Epic

Keywords: North Shore Physicians Group(NSPG), Peabody , Business Support Analyst - NSPG Analytics Team, Other , Peabody, Massachusetts

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