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Technical Support Technician

Company: Analogic Corp
Location: Peabody
Posted on: June 1, 2021

Job Description:

Overview

Looking for a technical service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Technical Support Responsibilities

  • Provide customers remote & on-site technical support.
  • Diagnose hardware / software problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Help commission x-ray equipment in the US and abroad.
  • Install / configure, hardware & software.
  • Work closely with engineering team and share information across the organization.
  • Develop technical solutions to incorporate into service bulletins, user, maintenance, service manuals.
  • Train our customers on the operation and service of our products.

Qualifications

What we're looking for:

Successful applicants will have a certified trade training, with a minimum of 3-5 years' experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.

  • Must have a positive professional attitude and be customer focused at all times.
  • Must be able to pass a Federal Government Suitability Determination background check.
  • Current technical support or field service experience is strongly preferred.
  • Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.
  • Must be technically savvy; innovative, quick to learn and adapt to new technology.
  • Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.
  • Must have excellent writing skills and be able to document detailed reports.
  • Must possess excellent communication skills; ability to breakdown complex subjects.
  • Detail oriented, well organized, self-motivated, with strong interpersonal skills.
  • Exceptional at managing time and able to complete assigned projects independently.
  • Flexible and open to a fluid schedule and working environment.
  • Must possess valid driver's license and US Passport.

Keywords: Analogic Corp, Peabody , Technical Support Technician, Other , Peabody, Massachusetts

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