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Help Desk Support Specialist

Company: Aqueduct Technologies, Inc.
Location: Peabody
Posted on: February 21, 2021

Job Description:

Aqueduct Technologies is seeking a full time Help Desk Support Specialist for their customer, a health care organization based on the North Shore of Boston. This position will be primarily responsible for granting and maintaining access for over 2,500 local and remote end-users, including troubleshooting issues and advising on the appropriate remediation with a customer service oriented approach.Essential Job Functions:* Process all access related tickets including but not limited to account creations, account setups, terminations and access changes* Ensure all tickets are completed within defined service level agreements.* Enhance & update current documentation and procedures.* Audit and maintain a list of account exceptions.* Help with answering phones and the triage of tickets * Assist with additional Help Desk functions as needed.* Participate in after hours on call rotation for business support.* Other tasks and duties as assigned. Required Skills and Qualifications:* Associates or Bachelor's degree in related field preferred. * 1-3 years of experience working in a technical role preferred.* Basic knowledge of Active Directory, Group Policy, and Windows ACLs.* Prior experience in clinic IT operation is strongly preferred.* Available to work Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours may vary according to business needs. Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.Powered by JazzHRPP4AFMeFc5

Keywords: Aqueduct Technologies, Inc., Peabody , Help Desk Support Specialist, Other , Peabody, Massachusetts

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