Help Desk Support Specialist
Company: Aqueduct Technologies, Inc.
Location: Peabody
Posted on: February 21, 2021
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Job Description:
Aqueduct Technologies is seeking a full time Help Desk Support
Specialist for their customer, a health care organization based on
the North Shore of Boston. This position will be primarily
responsible for granting and maintaining access for over 2,500
local and remote end-users, including troubleshooting issues and
advising on the appropriate remediation with a customer service
oriented approach.Essential Job Functions:* Process all access
related tickets including but not limited to account creations,
account setups, terminations and access changes* Ensure all tickets
are completed within defined service level agreements.* Enhance &
update current documentation and procedures.* Audit and maintain a
list of account exceptions.* Help with answering phones and the
triage of tickets * Assist with additional Help Desk functions as
needed.* Participate in after hours on call rotation for business
support.* Other tasks and duties as assigned. Required Skills and
Qualifications:* Associates or Bachelor's degree in related field
preferred. * 1-3 years of experience working in a technical role
preferred.* Basic knowledge of Active Directory, Group Policy, and
Windows ACLs.* Prior experience in clinic IT operation is strongly
preferred.* Available to work Monday through Friday, 8:00 a.m. to
4:30 p.m. Hours may vary according to business needs. Aqueduct
Technologies, Inc. assists customers in finding top talent for
their diverse staffing augmentation needs and providing technical
solutions including deployment and support of advanced networking,
systems, storage, and collaboration solutions to enable better
business results. Aqueduct is one of the fastest growing IT
services organization in the US, powered by our relentless pursuit
of customer satisfaction, corporate culture, and employing the top
10% in the industry.Powered by JazzHRPP4AFMeFc5
Keywords: Aqueduct Technologies, Inc., Peabody , Help Desk Support Specialist, Other , Peabody, Massachusetts
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