Department Description: The Joseph M. and Thelma Linsey Breast
Care Center at BIDMC offers comprehensive care and support for
women with breast health concerns, including all benign and
cancerous breast conditions. Patients may begin their care in a
multidisciplinary clinic in which specialists from many disciplines
will consult with the patient, and with each other, to provide
clinical recommendations in a convenient, single session. A care
team may consist of radiologists, medical oncologists, radiation
oncologists, surgical oncologists, plastic surgeons, social workers
and navigators. Our surgical clinics care for cancer and benign
breast care needs, and are staffed by breast surgeons and NPs, with
the support of a clinical nurse and CPAs. Our patients receive the
highest level of care in all of our clinics, including access to
the latest treatments, technologies and clinical trials.
The CPA position is an integral part of the Breast Surgery
Clinic, providing support for patients and clinicians, from patient
check in through check out, during their clinic visit. In addition,
this position supports the Spanish BreastCare Clinic, requiring
applicants to be fluent in Spanish and English, and to be sensitive
to the cultural needs of this population. The ideal candidate is
well organized, communicative, a true team player, and
Job Location: Boston, MA
Req ID: 36110BR
Job Summary: Performs both administrative and clinical functions
to support smooth and efficient practice operations, while
contributing to BIDMC's promise of providing extraordinary care.
Communicates with patients, other employees and the general public
in a courteous, helpful manner by phone and in person. Duties
include but are not limited to greeting, check-in, scheduling and
medical assisting. Assists patients who have physical and
psychological limitations with ambulation and patient care
functions. Reports to Practice Manager or RN with input from
assigned Physicians, Nurses or other health care providers.
Department Specific Job Responsibilities:
* Excellent verbal and written communications skills required in
both English and Spanish.
* Performs medical assisting duties which may include, but are
not limited to, vital signs, height and weight, EKGs, performing
phlebotomy and assisting during routine procedures. Ensures that
all patient care areas are clean, organized, stocked and ready for
patient use. Escorts patients to ancillary service areas such as
radiology and lab as needed.
* Monitors, orders and/or maintains medical equipment and
supplies, ensuring they are clean, sterilized, stocked and within
* Performs initial review of medication lists in the electronic
medical record for final review by licensed practitioners. May
retrieve schedule VI and over the counter medications only, under
supervision of licensed providers; is not authorized to perform
licensed personnel duties, which include but are not limited to
drawing up medications, medication administration or flushing
* Performs appropriate point of care testing, such as lab tests
and specimen collection. Implements quality control standards to
ensure proper functioning and accuracy of testing equipment.
Provides patients with relevant instructions for specific tests and
* Uses the electronic medical record system (OMR) to queue
prescription renewals for review by a licensed provider. As
directed by a clinician, enters/scribes orders for tests, services
or appointments in OMR. During the visit, accurately documents
tasks, as they are completed, in OMR to ensure proper billing
* Schedules related diagnostic and lab tests making every
reasonable effort to accommodate patient and provider needs.
Verifies patient insurance, including prior authorizations,
referrals, and pre-certifications. Explains processes as needed to
help patients meet their needs and insurance requirements.
* Prepares schedules, patient charts and other documents as
needed for clinical activities, in accordance with Medical Center
standards. Procures and correlates medical correspondence as
directed by department.
* Performs check-in utilizing a computer system, according to
standard processes. This includes but is not limited to
registration and verification of demographic and fiscal
information, collecting copayments, collecting/verifying health
care proxy and providing patients with visit questionnaires s.
* Use computer system to record whether appointment was
cancelled or patient did not keep the appointment (visit
* Monitors patients and visitors entering, waiting, and leaving
the practice. Facilitates timely flow and informs patients and
providers of delays in a timely manner. Acts as liaison between
patient and practice staff to ensure optimal flow and service
delivery. Ensures waiting room materials are organized and stocked
as directed by the department. May answer and screen telephone
* High School diploma or GED required.
* 0-1 years related work experience required.
* Medical assisting experience required through any of the
following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates
Degree in Medical Assisting. Current or former nursing or medical
student who has completed at least one clinical rotation.
Successful completion of BIDMC in-house competency program in
* Bilingual fluency in English and Spanish required in both
written and verbal communication.
* Basic familiarity with computers. Ability to navigate at a
basic level within web-based applications.
* Phlebotomy Certificate preferred.
* Decision Making: Ability to make decisions that are based on
specific instructions, standard practices and established
procedures which generally require little or no supervision.
* Problem Solving: Ability to address problems that are routine,
somewhat repetitive and generally solved by following clear
directions and procedures and by identifying opportunities for
* Independence of Action: Ability to follow general instructions
and procedures as provided. Work is monitored by
* Written Communications: Ability to communicate clearly and
effectively in written English with internal and external
* Oral Communications: Ability to comprehend and converse in
English to communicate effectively with medical center staff,
patients, families and external customers.
* Knowledge: Ability to demonstrate full working knowledge of
standard concepts, practices, procedures and policies with the
ability to use them in varied situations.
* Team Work: Ability to work collaboratively in small teams to
improve the operations of immediate work group by offering ideas,
identifying issues, and respecting team members.
* Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
Age based Competencies:
Employees in this job must be competent to provide patient care
to the following age groups: Young adult: 16-30 years, Middle Age:
30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and
or up to 20 pounds of force frequently. Job is physical in nature
and employee needs to stand and/or move around through the majority
of their shift.