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Field Service Engineer

Company: Analogic Corporation
Location: Peabody
Posted on: June 29, 2018

Job Description:

# of Openings

1

Category

Field Service

Type

Temporary Full-Time

OVERVIEW

This is a temporary position - six months minimum - and requires up to 75% travel. Provides technical support services to internal and external customers for the installation, upgrade, repair and maintenance of complex electro-mechanical security systems.

RESPONSIBILITIES



*

* Participates in field product installations and upgrades.

* Performs preventive and corrective maintenance on field products.

* Troubleshoots, tests and repairs electronic, mechanical and communication systems in accordance with documented procedures and specifications.

* Coaches customers in operating and maintenance procedures.

* Resolves customers technical problems with on-site visits and/or remote support.

* Provides technical assistance to engineering and manufacturing personnel in the repair, testing and maintenance of Analogic products when directed.

* Contributes to technical documentation such as service, maintenance, installation and upgrade manuals and procedures.

* Facilitates continuing department training sessions as assigned.

* Prepares field data packages and service reports.

* Performs other duties as assigned in support of department and company objectives.



QUALIFICATIONS

* US citizen or permanent resident

* able to clear a drug screen and background check

* possession of valid driver s license

* able to travel by air on short notice (up to 75% of schedule)

* able to obtain a corporate credit card for travel expense purposes

* sensitive to the operational readiness and timely repair of mission-critical systems



SKILLS

* capable of assessing, troubleshooting, diagnosing, repairing and testing complex, electro-mechanical security systems

* strong and tactful verbal and written communicator

* comfortable working in a team structure, as well as self-sustaining in the field

* proficient with Microsoft Office Suite (Word, Power Point, Excel, Access, Outlook)

* proficient in navigating Windows OS

* familiar with LINUX OS

* experienced with the technology and application of Computed Tomography (CT)

* familiar with computer networking protocols

EDUCATION AND EXPERIENCE

* Bachelor s degree in a related field or equivalent

* 5-7 years' related experience

Keywords: Analogic Corporation, Peabody, Field Service Engineer, IT / Software / Systems, Peabody, Massachusetts

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