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Technical Support Technician

Company: Analogic Corp
Location: Peabody
Posted on: January 15, 2022

Job Description:

Looking for a technical service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Technical Support Responsibilities

  • Provide customers remote & on-site technical support.
  • Diagnose hardware / software problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Help commission x-ray equipment in the US and abroad.
  • Install / configure, hardware & software.
  • Work closely with engineering team and share information across the organization.
  • Develop technical solutions to incorporate into service bulletins, user, maintenance, service manuals.
  • Train our customers on the operation and service of our products.

    What we're looking for:
    Successful applicants will have a certified trade training, with a minimum of 3-5 years' experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.

    • Must have a positive professional attitude and be customer focused at all times.
    • Must be able to pass a Federal Government Suitability Determination background check.
    • Current technical support or field service experience is strongly preferred.
    • Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.
    • Must be technically savvy; innovative, quick to learn and adapt to new technology.
    • Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.
    • Must have excellent writing skills and be able to document detailed reports.
    • Must possess excellent communication skills; ability to breakdown complex subjects.
    • Detail oriented, well organized, self-motivated, with strong interpersonal skills.
    • Exceptional at managing time and able to complete assigned projects independently.
    • Flexible and open to a fluid schedule and working environment.
    • Must possess valid driver's license and US Passport.

Keywords: Analogic Corp, Peabody , Technical Support Technician, IT / Software / Systems , Peabody, Massachusetts

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