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Sales / Customer Service

Company: John Medeiros Jewelry Collections
Location: East Providence
Posted on: November 22, 2019

Job Description:

Basic Function: Responsible for supporting the company's sales goals by providing prompt, courteous and responsive customer assistance to our wholesale accounts; displaying extensive knowledge of the product catalogue; and demonstrating a sales-oriented approach in all customer service interactions. Assist the sales with telephone orders and processing and verification of shipments.Responsibilities:Contact wholesale customer accounts via telephone or correspondence as frequently as necessary to meet or surpass sales goals for the company.Develop and maintain good customer service relationships to achieve maximum sales.Apply knowledge of company products to efficiently process orders and customer information.Process orders accurately and contact customers to correct any discrepancies and/or -suggest alternate or additional items.Ensure accuracy of data collected for order processing.Liaison between accounts receivable, shipping and salespersons, by providing each department with accurate and concise information.Provide feedback on "best sellers" - and other sales trends to insure timely replenishment of inventory.Follow through on orders shipped to ensure customer satisfaction and resolve issues on any outstanding items.Respond to inquiries and complaints utilizing the utmost tact and -diplomacy with the goal of preserving good customer relations.Contact customers to obtain missing informationIssue Return authorization and follow up, including contacting customers and maintaining files updated and organized. Analyze reasons and provide information to upper management.Provide daily management reporting on incoming orders and sales trends.Maintain and update -list of procedures involved in fulfilling daily responsibilities.Maintain confidentiality of both customer and company -information.20% of traveling to the Retailers' stores, Trade ShowsSkills:Computer proficiencyDetail orientedCommunication oral and writtenFlexible, cooperative and proactiveFamiliar with word processingUse of diplomacy and good ethicsAble to work independently in a team-oriented environmentMust specify salary requirements

Keywords: John Medeiros Jewelry Collections, Peabody , Sales / Customer Service, Hospitality & Tourism , East Providence, Massachusetts

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