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Customer Service Representative - Peabody

Company: BK Ultrasound
Location: Peabody
Posted on: December 31, 2018

Job Description:

Responsibilities include receiving sales quotes, processing sales orders, coordinating shipments of equipment and

products, and interacting with sales staff and customers to handle a variety of sales and customer service issues. Our

goal is to maximize sales revenue by providing excellent customer service.

--- associate's degree or equivalent



  • five or more years of related experience in a direct sales environment
  • computer literacy--must be proficient with Microsoft Office Suite and SAP
  • knowledge of shipping transactions

    Responsibilities
  • create sales orders based on information from sales team and make adjustments as requested
  • respond to inquiries regarding products, prices, delivery, and service
  • communicate with customers, sales reps, and shipping staff to ensure all orders are processed in a timely and


    accurate manner



    • manage customer calls and emails and resolve customer service issues
    • coordinate returned material with sales reps, service department, and customers
    • maintain sales files and records
    • assist with other duties and special projects as requested


      Competencies



      • customer-oriented, professional manner with careful attention to detail
      • ability to multi-task in a high change, fast paced environment
      • ability to deal professionally, courteously, and efficiently with sales staff and customers
      • strong oral and written communication skills

        Keywords: BK Ultrasound, Peabody , Customer Service Representative - Peabody, Hospitality & Tourism , Peabody, Massachusetts

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