Medical Assistant Team Leader
Company: Beth Israel Lahey Health
Location: Peabody
Posted on: May 28, 2023
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)
The Medical Assistant Team Leader provides direct and indirect care
to a specified group of patients in a variety of healthcare
settings. Medical Assistants work in collaboration with the
physician(s), or other health care provider(s), other ambulatory
support staff within the department, and with other disciplines, to
deliver patient care.
Job Description:
Essential Duties & Responsibilities: including but not limited
to:
Clinical Considerations and Decision Making: Ways in which MA's
come to understand the problems, issues or concerns of
patients/families, to attend to relevant/critical information and
to respond in concerned and involved ways.
Accountable for providing safe patient care by demonstrating
organizational skills that maintain and coordinate safe delivery of
quality care for assigned patients/families.
Participates in a culturally competent plan of care that identifies
patient problems, expected outcomes, and addresses preventative
measures.
Delivers care that is specific to the age of the patient Cares for
patients as delegated by the provider, RN or LPN Contributes
information provided by the patient or family for the assessment of
health status Evaluates outcomes of interventions within their
scope and follows directions on a modified plan of care Provides
patient care by:
Providing necessary physical care to appropriate patient
populations
Utilizing and transporting equipment
Administering treatments as ordered by the provider
Assisting with examinations and procedures
II. Collaborative Relationship: Collaborates, cooperates, and
communicates with other health care personnel to ensure quality and
continuity of care.
Establishes collaborative relationships with nurses, physicians,
other colleagues, patients and families.
Participates in and supports the educational plan for patient and
family.
Supports Lahey Hospital and Medical Center's commitment to
community based activities both within the Lahey community and
beyond.
III. Clinical Guidance: The MA, within the scope of his/her
practice, is responsible for the nature and quality of care they
provide for patients.
Demonstrates appropriate behavior by adhering to unit policies and
procedures and practice guidelines specific to the setting.
Demonstrates the ability to provide and maintain patient safety in
the environment of care
Demonstrates skills as a responsive team member. Demonstrates
ability to fulfill role in Regulatory compliance and readiness.
IV. Clinical Study: The Medical Assistant in Ambulatory Care
achieves clinical study through experiences with patients, through
collaboration with colleagues and leadership and through formal and
informal education. Learning is transformed into knowledge through
self-reflection and analysis.
Team Lead Position
Oversees day-to-day Station activity and patient flow.
Supervises Medical Assistance and Clinical Assistance. Interviews
candidates and recommends for hire.
Is responsible for staff scheduling and coordinates processing of
time cards. Orients staff members and others to the department as
requested.
Is alert to Quality Assurance and CQI issues as well as unsafe
working conditions. Complies with behavioral expectations of the
department.
Demonstrates an understanding of job description and performance
expectations.
Clinical
Achieves and maintains Basic Life Support (BLS) certification
through American Heart Association, according to departmental
standards (within one year).
Organizes and prioritizes daily work to ensure patient's needs are
met and provider schedules run efficiently.
Monitors patient flow, escorts patients to the appropriate room,
accurately obtains patient identification, allergy history,
domestic abuse screening, obtains and records vital signs, per
departmental standards in Electronic Medical Record (EMR) or on
appropriate forms.
Answers and transfers calls in accordance with Lahey Hospital and
Medical Center Guidelines.
Takes accurate messages and relays the information to the
appropriate staff, per established site/department protocol.
Follows through to ensure that issues identified have been
resolved. Identifies patients requiring immediate attention and
refers them to the appropriate personnel.
Maintains exam rooms by monitoring and replenishing supplies and
performing routine housekeeping and disposal and handling of
hazardous waste.
Maintain inventory of medical supplies and orders medical supplies
as authorized by Site/assigned Manager, Supervisor or Site
Coordinator. Documents all pertinent information in EMR.
Accurately transcribes provider orders according to policy.
Notifies provider with any abnormal vital signs, elevated pain
scores or safety concerns.
Observes and reports any abnormal symptoms or behavior to
appropriate clinical staff member.
Communicates all appropriate information prior to break, lunch or
change of shift, to necessary personnel to ensure continuity of
care.
Prepares patient for the appointment based upon the diagnosis,
procedure and/or department protocols.
Includes proper patient attire (gowns/shorts etc), proper pre-visit
tests completed, and proper set-ups for the procedure to be
performed etc. Maintains confidentiality and patient rights in
interactions with the patient/family and other health care
workers.
Respects the values (religious/spiritual, ethnic, cultural) of the
patient and family.
Perform electrocardiograms, blood pressures, spirometries and
vision and hearing testing according to departmental standards.
Utilizes appropriate technique in room preparation and while
assisting with procedures/exams.
Performs testing and specimen collection (including labeling and
processing).
Perform backup finger stick and venipuncture phlebotomy according
to departmental standards as assigned by the Site/Clinical Manager,
Supervisor or Site Coordinator and in collaboration with the
Laboratory Manager.
Performs waived testing, result documentation and Quality Controls
per established laboratory procedure.
Enters required information for prescription refills properly
through EMR using defined protocol.
Provides and reviews appropriate instructions to patients regarding
any diagnostic test and procedure.
Provides patient with written educational material, including
diagnostic preparations, as necessary.
Document that patient instructions were given, as well as patient's
response. Assists in performing departmental procedures.
Use electronic system to schedule x-ray, mammography or laboratory
appointments.
Performs and/or assists with the admission and transfer process.
Attends and successfully completes Skills Fair on an annual
basis.
Meets expectations and maintains competencies of new hire
orientation skills checklist, annual competency verification and
participates in education programs provided.
Orients staff members and others to the department as requested. Is
alert to Quality Assurance and CQI issues as well as to unsafe
working conditions. Notifies manager of concerns.
Participates in unit based QI activities and is familiar with unit
measurement data.
Provide back-up coverage for the front office staff, including
booking appointments, telephone coverage and receptionist duties
according to departmental standards.
Administrative/Clerical:
Proficiently utilizes EMR to enter and retrieve patient
information.
Ensures that all necessary information and materials are present
for provider prior to patient visit.
Receives and communicates information through various processes,
including (but not limited to) use of computers, Intranet, e-mail,
hospital telephone system and fax.
Ensures that all appropriate equipment is maintained in good
working order and that adequate supplies are available for patient
procedure/visit.
Ensure appropriate levels of supplies and inventory for department.
Follows department standards for billing processes.
Facilitates patient access by working with the department and the
registration and scheduling staff to coordinate changes in the
provider schedules.
Collaborates with provider and support team to coordinate and
incorporate: same day adds, work-ins, emergency procedures, sick
calls or provider initiated cancellations.
Advise providers of schedule changes or add-ons.
Organizational :
Maintains strict adherence to the Lahey Hospital and Medical Center
Confidentiality policy.
Incorporates Lahey Hospital and Medical Center Guiding Principles,
Mission Statement, and Goals into daily activities.
Complies with all Lahey Hospital and Medical Center Policies.
Complies with behavioral expectations of the department and Lahey
Hospital and Medical Center.
Maintains courteous and effective interactions with colleagues and
patients.
Demonstrates an understanding of the job description, performance
expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of
our customers and consistently adheres to Customer Service
standards.
Participates in departmental and/or interdepartmental quality
improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs
of the department.
Minimum Qualifications:
Education: 1. High School Diploma or equivalent (GED) required.
Graduate of an accredited medical assistant program.
Licensure, Certification, Registration: None
Skills, Knowledge & Abilities:
Strong interpersonal and customer service skills required to
communicate with patients, family members, physicians and other
health care providers, as well as other colleagues. Knowledge of
medical terminology. Must possess strong problem solving abilities
and analytical skills to ensure patient's needs are met. Must
possess basic computer skills to input and retrieve clinical
information, as well as patient registration and appointment
information. Utilizes critical thinking and good judgement in
performance of tasks. Must possess good organizational skills and
the ability to multitask and to prioritize daily assignments to
ensure smooth work flow
Experience: none.
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do
everything in our power to care for and protect our patients, our
colleagues and our communities. Beth Israel Lahey Health requires
that all staff be vaccinated against influenza (flu) and COVID-19
as a condition of employment. Learn more
(https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31)
about this requirement.
More than 35,000 people working together. Nurses, doctors,
technicians, therapists, researchers, teachers and more, making a
difference in patients' lives. Your skill and compassion can make
us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Keywords: Beth Israel Lahey Health, Peabody , Medical Assistant Team Leader, Hospitality & Tourism , Peabody, Massachusetts
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