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Customer Service Representative I

Company: Arrow Electronics
Location: Peabody
Posted on: May 26, 2023

Job Description:

Customer Service Representative I
Job Description:
Arrow Electronics currently has an exciting opportunity for a Customer Support Associate. Arrow is a Fortune 104 company headquartered in Denver, CO, with employees worldwide. Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
What You'll Be Doing

  • Provide expert internal and external customer service and sales support to both the inside sales team and customer engagements.

  • Assist in maintaining performance expectations further to enhance Arrow's position within each customer and supplier.

  • Responsible for handling more complex discrepancies, interfacing directly with customers, and recommending solutions and/or action plans to internal sales team staff.

  • Detailed knowledge of the guidelines for transferring inventory from one Arrow location to another as well as third-party transfers to external partners for value add, repair, or testing.

  • Responsible for the order-to-invoice process, including but not limited to: order entry & maintenance (outside of Infosys), backlog reports, handling branch service requests (to expedite orders shipping urgently and expedite supplier purchase orders received into our warehouse urgently)

  • Process push/pulls according to customer demands.

  • Responsible for customer return material authorization, initiating corrective action requests, field quality requests, and correcting post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)

  • Assist inside sales with overall order/order to invoice objectives, including sales workbench tasks, forwarding quotes in PDF format to the quote center, monitoring quote line-item review,

  • Updating quote extensions, ordering samples, and coordinating contract signature completion with the legal department

  • Other duties as assigned.

    What We Are Looking For

    • 3-5 years experience in a customer support role

    • Proficiency In Excel

    • Must be detailed orientated.

    • Strong customer service skills

    • Must be able to multi-task

    • Have a can-do attitude.

    • Team Player

    • Position requires US Citizenship

    • Hybrid Role- Three days in Office, Two days Remote

      What's In It For You
      At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.
      Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

      • Medical, Dental, Vision Insurance

      • 401k, With Matching Contributions

      • Paid Time Off

      • Tuition Reimbursement

      • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

      • Growth Opportunities

      • Short-Term/Long-Term Disability Insurance.

      • And more!

        Annual Hiring Range/Hourly Rate:
        $22.50 - $27.50
        Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
        US-CO-Denver, Colorado (Panorama Arrow Building)
        Time Type:
        Full time
        Job Category:
        Business Support
        EEO Statement:
        Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
        Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Keywords: Arrow Electronics, Peabody , Customer Service Representative I, Hospitality & Tourism , Peabody, Massachusetts

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