Store Manager - PAR (Peabody, MA)
Company: NGP Management
Location: Peabody
Posted on: January 4, 2021
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Job Description:
You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee.--If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees. Primary
Purpose: Responsible for the general operations and execution of
budgets of a single-unit store. Our goal is to make sure every
customer receives fast, accurate and friendly service and product,
every time they visit our stores. In order to meet this goal, we
hire and train Store Managers to perform well and consistently in
the major areas listed below.Essential Duties and Responsibilities:
Leadership & Communication* Ensures that a "Person in Charge" is
assigned and present at all timesFollows all policy and procedures
as laid out in the Rules of the Shop and the employee handbook *
Complies with all proper uniform standards and sanitation/hygiene
requirements* Is present for all assigned shifts, and holds
self-accountable for ensuring successful transition to PM shift
(i.e.: ensures closers are scheduled and present in compliance with
all labor laws and Scrivanos Group standards). May need to stay
late, come in early or report for shifts outside of the normal
schedule.* Promotes Team Service standards by staffing and
deploying effectively* Meets requirements of assigned training
program, including (but not limited to) OLU (Online University)
management requirements of Basic Management Training, Human
Resource Training, and ServSafe certification; 5-week management
training program* Communicates appropriately with supervisor
(District Manager, Director) regarding product outages, equipment
or maintenance needs, and other relevant topics as needed* Actively
delegates tasks using the Daily Shift Plan and verbal
communication; follows up and holds others accountable for
completion of tasks* Demonstrates practical knowledge,
problem-solving and decision-making skills; anticipates problems
and develops workable solutionsProduct Quality* Coordinates the
consistent planning, training, coaching and preparation of all
products* Ensures proper preparation of all product (i.e.:
sandwiches, coffee orders) according to spec and/or customer
preference* Possesses ability to execute all positions worked
according to Dunkin' Brands and Scrivanos Group standard for Speed
of Service* Understands and adheres to all quality standards (i.e.:
calibration, cleaning, temperatures, build-to's)* Utilizes and
maintains all sections required in the Red Book (temps, times,
production logs, etc)* Completes necessary and assigned tasks to
ensure service area, sales area, restrooms and parking lot are
maintained to the highest standards* Ensures proper levels of all
food, equipment and paper supplies are ordered and maintained in
order to operate efficiently and to standard* Understands and
adheres to all quality standards (i.e.: calibration, cleaning,
temperatures, build-to's* Utilizes and maintains all sections
required in the Red Book (temps, times, production logs, etc)*
Completes necessary and assigned tasks to ensure service area,
sales area, restrooms and parking lot are maintained to the highest
standards* Ensures proper levels of all food, equipment and paper
supplies are ordered and maintained in order to operate efficiently
and to standard* Consistently delivers and ensures crew executes
great customer service, with each interaction, through proper
greeting, order handling and execution, and payment processingGuest
Service* Consistently delivers and ensures crew executes great
customer service, with each interaction, through proper greeting,
order handling and execution, and payment processing* Displays a
sense of urgency and accountability when dealing with customers and
crew* Handles complaints quickly and effectively using the LAST
process (Listen, Apologize, Solve, Thank) * Possesses and
demonstrates knowledge about all current marketing promotions
(POP), merchandising standards or special initiatives* Manages
shift to ensure Team Service to expedite the process of assembling
customer orders* Interacts with all crew members and guests using
clear and understandable communication* Completes and utilizes
Daily Shift Plan on every shift* Demonstrates ability to meet and
monitor service times through reports (if applicable) and general
awareness; delivers corrective action as necessary if service times
are not to standard* Drive Thru* Front Counter* Ensures successful
opening and closing of all aspects of store operations* Performs
"night visits" to ensure PM crew is aware of and executes Dunkin'
Brands and Scrivanos Group service standardsTraining & Development*
Recruits, interviews, selects and retains crew that meet/are able
to meet standards expectations at all times* Trains all new hires
using required training methods (i.e.: Online University
requirements, One Clear Path materials) * Tracks e-learning
completion using required documentation methods* Reviews e-learning
and practice on positions to ensure knowledge and proper execution*
Utilizes TTM (Talk to Me), and consistently gives feedback and
coaching to team to improve performance and/or increase job
knowledge* Holds crew meetings regularly to inform of new
promotions or initiatives, and to ensure ongoing training and
development* Ensures that all promotions are executed as outlined
by Dunkin' Brands and Scrivanos Group standards* Conducts
performance evaluations of crew in timely and fair fashion, and in
accordance with Scrivanos Group policies for hourly pay rate
increases* Achieves 90% or better on Restaurant Operation Reviews,
or similar score on contemporary versions of Dunkin' Brands
operational inspectionsSafety & Sanitation* ServSafe certified*
Maintains total premises is to Dunkin' Brands and Scrivanos Group
standards of cleanliness and sanitation (i.e.: interior of
restaurant, exterior of premises, restrooms, food prep and storage
areas, etc)* Utilizes Master Cleaning Schedule, delegates tasks and
follows up to ensure completion by crew* Practices all safety and
sanitation procedures (i.e.: handwashing, 3-sink set-up, proper
rotation, etc)* Understands and follows all OSHA, Board of Health,
HazCom and Dunkin' Donuts Employee Health StandardsAdministration*
Responsibly and ethically handles money and deposits in accordance
with Scrivanos Group standards; is aware of and can describe cash
policies and the role of Asset Protection in monitoring adherence
to these policies* Deposits cash daily at local bank, and report
deposits as required by accounting standards* Handles over rings,
cash over/short in accordance with policy, and reports any other
potential cash problems to District Manager immediately* Completes
and posts the schedule no later than Thursday for the following
week; regularly evaluates performance of crew to ensure effective
scheduling; complies with all state and federal labor laws when
scheduling* All new hire paperwork is completed accurately and
submitted to the office in a timely manner* Ensures that all
INS/DHS regulations are strictly adhered to, including the proper
completion of I-9 forms* Tracks and regularly reviews applicable
reports (i.e.: hourly readings, DT reports, P-mix, etc) as required
by District Manager or Director* Conducts all food and paper
inventories as required, enters received product invoices to
produce accurate food cost numbersProfitability* Maintains the
operational efficiency and profitability of the store to meet or
exceed the store's sales expectations* Demonstrates teamwork with
other members of management (District Manager, Assistant Store
Manager, other managers in district) to plan, develop and implement
sales-building methods* Meets or is under food cost budget
percentage, set by Vice President; develops and implements
solutions to control food waste and cost variance* Meets or is
under labor cost budget percentage, set by Vice President; controls
employee turnover and overtimeJob Qualifications: * 2+ years in a
food service/retail environment* Strong interpersonal and
leadership skills* Judgment, tact, and diplomacy to effectively
resolve conflicts* Intermediate PC skills - ability to use basic
word processing and spreadsheet software for internal
communications and data analysis* Must have access to a personal
vehicle and hold a valid driver's license EEO StatementIt is a
fundamental policy of the Company not to discriminate based on
race, color, religion, sex, national origin, age, handicap or
disability, genetic information, citizenship, veteran or military
status, or any other protected classification under state law with
respect to recruitment, hiring, training, promotion and other terms
and conditions of employment.It is the policy of the Company to
base employment decisions solely upon an individual's
qualifications relating to the requirements of the position for
which the individual is being considered.--It is also the policy of
the Company to recruit, hire, and promote the best qualified
persons for all jobs without regard to race, color, religion, sex,
national origin, age, handicap or disability, genetic information,
citizenship, veteran or military status, or any other protected
classification under state law.--It is the policy of the Company to
ensure that all personnel actions such as compensation, benefits,
transfers, layoffs, Company-sponsored training, promotions,
terminations and disciplinary actions are applied equally.Other
DutiesPlease note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this
job.--Duties, responsibilities and activities may change at any
time with or without notice.
Keywords: NGP Management, Peabody , Store Manager - PAR (Peabody, MA), Hospitality & Tourism , Peabody, Massachusetts
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