CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling
Posted on: January 5, 2020
Peabody, MAID: 2019-2838Updated Date: Department: Customer Service
RepresentativeType: Schedule: Day, Evening & Weekend Shifts - M-F,
SWage Description: Base Hourly (CWE)Bonus: Education: High School
Diploma/GEDMin. Years Experience: 0POSITION OVERVIEW
CUSTOMER SERVICE REPRESENTATIVE
Careers start here! Join our team as a Customer Service
Representative and help us make each customers' day. We'll teach
you the customer service skill sets you'll need improve customer
satisfaction. Every team member earns a weekly base wage with an
attendance and performance bonus.
Customer Service and Account Management, Full-Time or Part-Time,
Base + Bonuses.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
For qualified candidates, there are always multiple options to fit
your busy schedule and deliver the work-life balance you want and
need. Work with our talent acquisition team to find the right
schedule for you. Apply sooner rather than later, the best
schedules fill quickly.
Available Full-Time & Part-Time Shifts:
WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE?
We improve the customer's experience, providing exceptional
solutions to simple requests. Apply the latest customer service
techniques and learn our account management systems. You may manage
a few accounts, but your main responsibility is self-improvement so
you can grow with our team!
Our Customer Service Representatives are responsible for the
- Assist customer with their service inquiries
- Learn the common requests and solutions
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
- Increase your skills with every interaction
In addition to becoming the best-in-the-business, you will need to
be confident, fully engaged, a team player, and dedicated. You are
also responsible for bringing a positive and enthusiastic outlook
to work each day!
WONDER IF YOU HAVE WHAT IT TAKES?
We provide all new employees with paid, world-class training.
Qualified candidates must be willing to learn new products,
processes, and technology. Candidates should be positive, driven,
and confident individuals that will represent the company and its
customers professionally. Experience in customer care, sales, or
phone-based roles is a plus but not required.
Other Customer Service Representative Qualifications Include:
- High school diploma or equivalent; College Students, Interns,
and recent College Graduates are welcome
- Ability to learn contact center applications
- Positive can-do attitude
- Must be proficient with basic PC skills
- Ability to multi-task in a fast-paced environment
- Highly reliable
- Minimum 18 years of age
Experienced and entry-level candidates are encouraged to apply.
Previous experience in retail, bartending, receptionist roles,
phone jobs, sales, purchasing, hospitality, collections, customer
service, food service, or office/administrative roles is preferred,
but not required since we train all new employees for the job.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At OnBrand24 we believe that hard work should pay off, so we make
sure that our compensation and total rewards are exceptional. Our
people are not just employees, they are our most important
resource! Standard starting compensation includes a base hourly
wage commensurate with experience, an hourly attendance bonus, and
a weekly performance bonus. Regular reviews and raises are awarded
based on tenure and performance, so our employees make more each
Employees earn generous paid time off as well as paid holiday's and
paid training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include cash uploads to company issued Visa card, prizes
such as computers, tablets, phones, TV's, trips, tickets, and even
TOTAL REWARDS BREAKDOWN
- Competitive Starting Compensation
- Paid Time-Off
- Daily, Weekly, and Quarterly Recognition
- Full-Benefits (Medical, Dental, Vision, Life Insurance,
Retirement IRA, and more)
- Regular Raises and Career Progression
- Flexible Scheduling Options
- Employee Discount Program
- Advancement Opportunity and Ongoing Training
- Fun, Engaging Work Environment
- Modern Work Environment
- Casual Dress Code
- And More...
All employees are eligible for MEC medical plans after 30 days and
group medical, dental and vision benefits after 90 days. Optional
Roth IRA retirement accounts, Term Life Insurance, and Whole Life
Insurance plans are available to all employees each open enrollment
OnBrand24 is a premier call center providing full-service
outsourcing solutions for our clients. Named to the Inc. 5000 list
of the Fastest-Growing Private Companies in America three years in
a row, we offer a dynamic, flexible work environment employing top
talent. We have more than 30 years of experience, and we represent
a diverse group of clients across multiple industries and
Founded in 1981, OnBrand24 provides a complete array of call center
services: call center customer service, order processing, Tier 1
help desk, lead generation, appointment setting, customer win-back,
and customer/market research surveys. Since 1981 we have worked
with hundreds of inbound call center and outbound call center
Our Mission is to provide an environment and culture that empowers
our agents and management team to represent our client's brands
passionately. Our people are our product, and we have developed an
employee-centric culture at OnBrand24 to support the high employee
morale, engagement, and satisfaction of our most valuable resource.
We promote our management staff from within and offer excellent
benefits resulting in a low turnover rate and excellent morale
throughout the company.
Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts
call center with facilities also in Savannah, GA, and Portsmouth,
NH. OnBrand24 has clients throughout the U.S., Canada, and the
To learn more, visit our careers page
OnBrand24 is proud to be an equal opportunity employer. We will not
discriminate against any applicant or employee on the basis of age,
race, color, creed, religion, sex, sexual orientation, gender,
gender identity or expression, medical condition, national origin,
ancestry, citizenship, marital status or civil partnership/union
status, physical or mental disability, pregnancy, childbirth,
genetic information, military and veteran status, or any other
basis prohibited by applicable federal, state or local law.
OnBrand24 will consider for employment qualified applicants with
criminal histories in a manner consistent with local and federal
MCI is the Parent Company for the following businesses: Gravis
Apps, Mass Markets, and OnBrand24. MCI acquires and operates
companies that provide tech-enabled BPO CX services, software
applications, and technology to mid-market & enterprise customers.
MCI is a multi-faceted tech-enabled business services supplier with
a synergetic product and services portfolio and an expert
leadership team. Our focus is on the development and delivery of
dynamic technology, human capital, and professional services.
Keywords: OnBrand24, Peabody , CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling, Hospitality & Tourism , Peabody, Massachusetts
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