EMS Call Receiver

Company: AMR EMS
Location: Springfield
Posted on: April 4, 2026

Job Description:

American Medical Response (AMR) is seeking an EMS Call Receiver to join our dedicated Emergency Services team. As a leader in the Healthcare & Medical Services industry, AMR provides critical and timely ambulance services across numerous U.S. communities. In this role, you will engage in a key aspect of emergency management, handling and prioritizing emergency calls to ensure the swift and effective dispatch of EMS units. Embodying our values of teamwork, compassion, and professionalism, you will contribute significantly to our mission of delivering exceptional community service. You will be responsible for receiving emergency calls, determining the nature and location of emergencies, providing pre-arrival instructions, and coordinating with field units. A H.S. Diploma or equivalent is required, with certifications like the Emergency Medical Dispatcher (EMD) being advantageous. Our culture promotes employee safety and continuous training, offering growth opportunities, including advanced education and leadership roles within Emergency Management. The position is full-time, offering a competitive yearly salary with benefits including medical, dental, vision, life insurance, and a 401k retirement plan. Join AMR and be a proud contributor to a respected team making a positive impact in emergency care. Receive emergency calls and determine the nature and location of emergencies. Prioritize and dispatch emergency units as necessary and in accordance with established procedures. Maintain accurate and detailed records of calls received. Provide pre-arrival instructions to callers for emergency medical situations. Coordinate with field units and provide necessary information during emergencies. Utilize communication and computer equipment effectively under stress. Proficient computer skills Strong verbal communication Attention to detail Ability to work under pressure Basic understanding of medical terminology Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Emergency Medical Dispatcher (EMD) Certification

Keywords: AMR EMS, Peabody , EMS Call Receiver, Healthcare , Springfield, Massachusetts