Medical Assistant with Internal Medicine
Company: Lahey Medical Center Peabody
Location: Peabody
Posted on: September 9, 2023
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job
Type:RegularScheduled Hours:40Work Shift:Day (United States of
America)The Medical Assistant role is now eligible for a $1,500
sign on bonus. Important Details: Bonuses are paid out in 3
payments: $500 at 30 days of hire, $500 at 6 Months of Hire, and
$500 at 1-Year of Hire. To be eligible, you must be a non-BILH
employee or a previous eligible employee who returns to BILH after
1 year. - Any part-time positions will be pro-rated based off the
full-time bonus amount. Employee must be in good standing to
receive the bonus at the time of payment. Per Diem roles are not
eligible. All bonuses are subject to applicable taxes. If you leave
Lahey Health & Medical Center before your first anniversary you
will pay back the sign-on bonus to Lahey Health & Medical Center.
This program is subject to change at any point.
Under the general supervision of the designated supervisor
(depending on the location) and in collaboration with a clinical
overseer, where applicable, the Medical Assistant is responsible
for assisting in the delivery of high quality and safe clinical
care. S/he will assist with patient care and operational flow by
performing clerical and clinical duties as needed within the scope
of their training and applicable to the kind of practice and
patient population.
The MA I will organize work to enhance patient satisfaction and
provider efficiency. S/he will collaborate with providers for daily
needs/schedule coordination, by reviewing provider schedule and
anticipating patient, provider and appointment needs at the time of
the patient visit, keep visits running on time, communicate delays
with patients, manage same-day schedule additions, ensure exam
rooms are properly supplied and provide support for patient forms
completion. The MA I is responsible for following and sustaining
all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of
empathetic and efficient care and service will have a direct impact
on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s),
other health care provider(s), and other ambulatory support staff
within the department and with other disciplines to deliver patient
care.Job Description:Essential Duties & Responsibilities -I. - -
-Clinical Considerations and Decision Making: Ways in which the MA
comes to understand the problems, issues or concerns of
patients/families, to attend to relevant/critical information and
to respond in concerned and involved ways. - - -A. - - -Accountable
for providing safe patient care by demonstrating organizational
skills that maintain and coordinate safe delivery of quality care
for assigned patients/families. - - - -B. - - -Participates in a
culturally competent plan of care that identifies patient problems,
expected outcomes, and addresses preventative measures. - - -C. - -
-Delivers care that is specific to the age of the patient - - -D. -
- -Cares for patients as delegated by the provider, RN or LPN
within scope of practice and competence. - - -E. - - -Contributes
information provided by the patient or family for the assessment of
health status - - - -F. - - -Evaluates outcomes of interventions
within their scope and -follows directions on a modified plan of
careII. Collaborative Relationship: Collaborates, cooperates, and
communicates with other health care personnel to ensure quality and
continuity of care. - - -A. Establishes collaborative relationships
with nurses, physicians, other colleagues, patients and families. -
- -B. Participates in and supports the educational plan for patient
and family.III. Clinical Guidance: The MA, within the scope of
his/her practice and department specific skills, is responsible for
the nature and quality of care they provide for patients. - - - -A.
- - -Demonstrates appropriate behavior by adhering to unit policies
and procedures and practice guidelines specific to the setting. - -
-B. - - -Demonstrates the ability to provide and maintain patient
safety in the environment of care - - -C. - - -Demonstrates skills
as a responsive and supportive team member. - - -D. - -
-Demonstrates ability to fulfill role in regulatory compliance and
readiness.Clinical/Direct patient care (The procedures performed
may vary from practice to practice based on specialties,
department's staffing model and/or patient population.)--- - -
-Greets, identifies, transports and/or escorts patients to exam
room.--- - - -Accurately obtains all elements of the MA rooming
standards. -Documents data in Electronic Health Record (EHR.) -
Reports findings as needed to provider. -Using the Pended Order
workflow, pends orders as needed for provider signature.--- - -
-Prepares patient for examination: - - - - - -o - - -Asks patient
for and documents chief complaint, symptoms, and duration of
symptoms in EHR - - -o - - -Obtains history and reviews medication
list. Asks patient if they need any medication refills and queues
refills in EHR. - - -o - - -Documents all drug and other allergies
- - -o - - -Documents smoking history - - -o - - -Takes vital signs
(Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) -
- -o - - -Observes patient, documents and reports findings to
provider. - - -o - - -Alerts the provider when patient is ready and
communicates pertinent clinical information - - -o - - -Notifies
provider of an abnormal vital signs, elevated pain scores or safety
concerns. ---- - - -Assists the provider with the patient visit and
care as required: - - -o - - -Prepares special equipment,
instruments and supplies as needed. - - -o - - -Provides
instructions to patient regarding any diagnostic test and procedure
after they have been educated by the provider. - - -o - - -Prepares
and labels specimens obtained by the MA or the provider for
transport based on the Labeling Policy. -Tests specimens as
necessary and according to proper procedure. -Specimens may
include, but not limited to: - - - - - ---- - - -Blood (phlebotomy)
- - - - - ---- - - -Clean-voided urine - - - - - ---- - - -Finger
stick blood sugar tests - - - - - ---- - - -Stool for occult blood
- - - - - ---- - - -Rapid strep testing - - - - - ---- - - -UCGs
(pregnancy tests) - - - - - ---- - - -Urine for microalbumin - - -
- - ---- - - -Glycohemoglobin A1C - - - - - ---- - - -Protime - - -
- - ---- - - -Assists with throat cultures, PAP smears, wound
cultures, biopsies, and joint injections - - -o - - -Performs
electrocardiograms, spirometries, monofilament testing, vision and
hearing testing according to departmental standards - - -o - -
-Assists with wound care - - - -o - - -Assists with other testing,
in accordance with medical assistance training - - -o - - -Assists
provider with minor procedures - - -o - - -Documents
testing/results per practice protocol - - -o - - - Administers
immunizations based on written provider orders (as allowed by the
practice license.) - - -o - - -Administers injections based on
written provider orders (as allowed by the practice license.) - -
-o - - -Follows department procedures related to access to
non-controlled medications, such as IV solutions and vaccines, when
granted access to these medications as part of the job functions. -
- - -o - - -Performs Phlebotomy procedures (back up to
phlebotomist) (drawing of blood, spinning of bloods)--- - -
-Clinical and Quality/Improvement Competency - - -o - - -Meets
expectations and maintains competencies of new hire orientation
skills checklist, annual competency verification and participates
in education programs provided. - - -o - - -Is alert to Quality
Improvement and CQI issues as well as to unsafe working conditions.
-Notifies manager of concerns. -Participates in unit based QI
activities and is familiar with unit measurement
data.Non-Clinical/Indirect patient care--- - - -Pre-visit planning
- - -o - - -Organizes and prioritizes daily work to ensure patient
needs are met and provider schedules run efficiently. - - -o - -
-Participates in huddles to anticipate, understand and address the
daily needs of our patients and providers to ensure proper workflow
- - - -o - - -Reviews patient records against quality measures and
best practice indicators and advises providers of potential
documentation and care gaps - - -o - - -Prepares supportive
documentation -for scheduled appointments/procedures - - - - - ----
- - -Reviews record for completeness before appointment and update
as appropriate - - - - - ---- - - -Inserts the required forms per
procedure and department protocol - - - - - ---- - - -Follows up
with patient or specialist to ensure patient care plans since last
appointment were followed and results are available for physician
review - - - - - ---- - - - - - -o - - -Confirms that lab and other
ancillary tests are performed and results documented--- - - -Post
visit work - - -o - - -Enters charges and reviews patient record
for billing accuracy performing quality checks on ICD-10 and CPT
codes and other related information in order to streamline the
billing process per practice protocols. - - -o - - -Assists the
providers with work outside the visit related to managing a panel
of patients. - - -o - - -Partners with patient and family in
supporting patients' short and long term goals. - - -o - -
-Supports care coordination for identified patients across the
continuum in collaboration with provider and community agencies - -
-o - - -Performs designated tasks related to tracking test results
and may communicate normal lab and imaging test results, either
written or verbally as directed by provider. - - -o - - -Provides
and reviews instructions to patient regarding any diagnostic test
and procedures. -Provides patient with written education materials
and diagnostic prep as needed. - - - -o - - -Serves as a liaison
with patients, families to physicians, case managers, 3rd party
payers, et al. - - -o - - -Reviews, manages and enters registry
health data for identified patient populations - - -o - - -Monitors
patient progress by utilization of disease specific registries to
proactively reach out to patients to meet their health care
goals.--- - - -Assists in the maintenance of the EMR - - -o - -
-Scans miscellaneous loose reports into the EMR--- - - -Ensures
exam rooms, supplies and equipment are maintained/stocked - - -o -
- -Prepares equipment and packages to be sent -for sterilization
following site protocol - - -o - - -Maintains appropriate supplies
and linen. - - -o - - -Prepares orders for routine medical
supplies. -Monitors expiration dates and rotates inventory. - - -o
- - -Prepares, cleans and maintains equipment, addressing issues in
a timely manner to ensure availability of equipment. - - -o - -
-Cleans and prepares the exam room and other patient areas between
patients.--- - - -Communication - - -o - - -Manages provider
InBasket folders per department standards, including lab/test
tracking and referrals. - - - -o - - -Reviews faxes, letters,
forms, etc. and completes as much necessary information within
scope before handing off to provider. - - -o - - -Receives patient
messages and reviews with provider.--- - - -Administrative Support
- - -o - - -Provides back up or periodic administrative assistance
to the practice as needed, including but not limited to - - - - - -
---- - - -Answers provider phone calls and routes to appropriate
person. -Takes and documents clear messages, handles requests for
information and researches issues. - - - - - ---- - - -Provides
front desk coverage. -Greets patients, registers patients verifying
health insurance information, collects co-payments, etc. - - - - -
---- - - -Schedules patient appointments and collects
pre-registration information, reviews and verifies eligibility of
insurance. - - - - - ---- - - -Provides check out desk coverage.
-Schedules follow up appointments and/or provide information about
recommended specialists. -Schedules diagnostic and specialty
appointments as ordered by the provider. -Completes referrals and
pre-authorizations per healthcare payer and practice protocols.
-Organizational Responsibilities--- - - -Maintains strict adherence
to the Lahey Health confidentiality policy.--- - - -Incorporates
the Lahey Health Guiding Principles, Mission Statement and goals
into daily activities.--- - - -Complies with all Lahey Health
policies and clinical protocols.--- - - -Complies with behavioral
expectations of the department and Lahey Health.--- - -
-Demonstrates an understanding of the job description, performance
expectations and competency assessment.--- - - -Demonstrates a
commitment toward meeting and exceeding the needs of our customers
and consistently adheres to customer service standards.--- - -
-Participates in and successfully completes mandatory education---
- - -Demonstrates a commitment to life-long learning and their
field.--- - - -Completes various special projects and
responsibilities as assigned to share the workload and/or to
recognize experience and/or performance.Minimum
Qualifications:Education: -High School Diploma or equivalent
required. -Preferred: -Graduate of an Accredited Medical Assistant
program or has obtained a Medical Assistant Certification (AAMA,
CCMA, RMA, NCMA). -Licensure, Certification, Registration:
-Preferred: Certification required upon hire and maintained if not
a graduate of an accredited medical assistant program.Note: Those
hired prior to May 28, 2017 without a certification are
grandfathered in this position. -Skills, Knowledge & Abilities: - -
-Strong interpersonal and customer service skills required to
communicate with patients, family members, physicians and other
health care providers, as well as other colleagues. -Knowledge of
medical terminology. -Must possess strong problem-solving abilities
and analytical skills to ensure patient's needs are met. -Must
possess basic computer skills to input and retrieve clinical
information, as well as patient registration and appointment
information. -Utilizes critical thinking and good judgement in
performance of tasks. -Must possess good organizational skills and
the ability to multitask and to prioritize daily assignments to
ensure smooth work flow. - - -Experience: - - -None. -FLSA
Status:Non-ExemptAs a health care organization, we have a
responsibility to do everything in our power to care for and
protect our patients, our colleagues and our communities. Beth
Israel Lahey Health requires that all staff be vaccinated against
influenza (flu) and COVID-19 as a condition of employment. about
this requirement.More than 35,000 people working together. Nurses,
doctors, technicians, therapists, researchers, teachers and more,
making a difference in patients' lives. Your skill and compassion
can make us even stronger.Equal Opportunity
Employer/Veterans/Disabled
Keywords: Lahey Medical Center Peabody, Peabody , Medical Assistant with Internal Medicine, Healthcare , Peabody, Massachusetts
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