Director, Digital Transformation - Operations & Process Optimization

Company: Unum Insurance
Location: Portland
Posted on: May 24, 2025

Job Description:

When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments*All the benefits listed above are subject to the terms of their individual Plans.And that's just the beginning---With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!General Summary:The Director, Digital Transformation is responsible for leading and delivering complex strategic and transformational digital solutions with the goal of achieving a superior experience for the customer and operational effectiveness. The role will focus primarily on large scale, transformational projects. The incumbent will work closely with senior leadership of assigned business areas along with key management stakeholders to help influence strategic digital based solutions to improve the functional area. The individual will input into strategic decisions while also leading the execution of digital change. They will ensure that solutions being considered align with the strategic direction of the company and are of high quality and will result in a significant financial ROI for the assigned functional area. The role will have ownership, along with senior leadership, for achieving financial, operational and customer experience goals.
  
  This role requires extensive technology, analytical, leadership and business knowledge to effectively transform the business. This role may serve as a manager to a small team of transformation professionals and/or will help coach and develop lower-level peers
  
  This is a hybrid opportunity available in one of the following locations: Portland, ME; Atlanta, GA; Chattanooga, TN; Baton Rouge, LA; or Columbia, SC.Job Specifications
  • Bachelor's degree in a relevant field required; Master's degree preferred.
  • 8+ years of experience in delivering customer value through problem solving, analytics, and/or digital solutions.
  • Strong understanding of customer journeys, behaviors, and expectations as they relate to digital technology investments.
  • Demonstrated success in driving digital transformation through customer adoption, user experience research, and marketing initiatives.
  • Proven experience in end-to-end project delivery, including risk management and stakeholder engagement.
  • Previous operations experience.
  • Skilled in building a culture of change with a focus on operational readiness and cross-functional buy-in.
  • Ability to think strategically while executing operationally.
  • Background in Computer Science or Information Systems is a plusPrincipal Duties and Responsibilities
    • Lead technology and process assessments within assigned functions and present digital solution recommendations to senior leaders.
    • Partner with Product Owners to shape long-term digital and technology roadmaps that align with company strategy and deliver operational, customer experience, and financial benefits.
    • Develop business cases and financial models to support project investment decisions.
    • Analyze internal processes and external trends to identify business opportunities and recommend actionable strategies.
    • Design digital solutions that align with business goals, reduce operational costs, and enhance customer experience.
    • Reimagine and simplify processes to drive transformation through digital tools.
    • Lead change management efforts and champion digital transformation across teams.
    • Conduct complex quantitative and qualitative analyses to support data-driven decision-making.
    • Maintain a strong customer-centric mindset, using data to improve engagement and experience.
    • Drive large-scale transformation projects focused on improving customer experience and operational readiness.
    • Use advanced data modeling and storytelling to influence senior leadership on digital initiatives.
    • Continuously seek learning opportunities to deepen technical and operational industry knowledge.
    • Mentor junior transformation specialists and occasionally manage a small team.
    • Build collaborative partnerships with business leaders, project managers, and subject matter experts to identify needs and deliver effective solutions.
    • Coordinate across journey and technical dependencies with Product Owners and IT teams to deliver value.
    • Leverage commercial awareness to identify opportunities for digital solutions that enhance performance and customer experience.
    • Stay current on emerging digital technology trends.
    • Consistently advocate for customer-focused solutions that elevate experience and satisfaction.#LI-TO1IN1#LI-MULTIUnum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$109,100.00-$224,000.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Unum
      #J-18808-Ljbffr

Keywords: Unum Insurance, Peabody , Director, Digital Transformation - Operations & Process Optimization, Executive , Portland, Massachusetts