Operations Manager Massachusetts
Company: Hopeful Journeys Educational Center, Inc
Posted on: September 16, 2023
Job Title: Operations Manager
Reports to: Operations Director
Interfaces with: Entire Business
Status: Full Time, Exempt
Generous PTO policy and robust benefit package offered.
About Us: Hopeful Journeys is a private, 766 Massachusetts Approved
Special Education school designed to meet the academic, social and
behavioral needs of children ages 3 to 22. Hopeful Journeys is a
full year, 216 day program, which provides 1:1 instructional
teaching for children with autism and other developmental
The Operations Manager will join our team and assist in overseeing
the daily operations and strategic planning of our organization.
Operations Manager responsibilities include, keeping staff engaged,
motivated, involved as well as ensuring high quality
Managing HJEC Organizational KPI data, outcomes, and trends on
operational and administrative areas including staff retention,
logistics and clinical and educational quality.
Assist in monitoring internal staffing schedules.
Assist in enforcing and modeling adherence to policies and
procedures, identifying potential risks and addressing them
Coordinating with staff/schools and/or parents concerning
transportation needs, services, times, and policies, and answering
any related questions.
Collaborating with the HJEC directors and managers to set and
implement operational strategies.
Making regular visits to classrooms to ensure alignment and
maintenance of expectations, accountability, and best practices
within school administration, facilities, and operations.
Motivate employees to be an active and positive member of the HJEC
Implementing health precautions and safety processes and standards
to protect students and staff and ensuring compliance.
Ensuring compliance of requirements and standards of DESE and
Facilitating and leading meetings to ensure a high level of
collaboration between all departments.
Facilitating meetings with operations staff to discuss operations
compliance, related updates, and training opportunities.
Providing input for new policies and procedures.
Support and facilitate Professional Development content during PD
Hiring, training, motivating and coaching employees.
Assessing employee performance and providing helpful feedback and
Assessing relevant training needs for individuals and the
organization, in consultation with departmental leads, including
assessment methods and measurement systems.
Design, plan and deliver training courses personally where
necessary to compliment what is provided eternally or
Resolving conflicts or complaints from employees.
Analyzing information and processes and developing more effective
or efficient processes and strategies.
Advocate for the decisions and policies and procedures of HJEC.
Establishing and achieving business objectives.
Oversee the maintenance of a clean, tidy school environment.
Generating reports and presenting information to upper-level
managers or other parties.
Ensure company mission and values are represented in all day to day
Ensure streamlined and effective collaboration between
Track and Manage staff PTO/Sick Time
Assists in management of Staff goals and performance evals
Aware of where every employee stands in the department in terms of
performance, identifies and coordinates training need across all
areas (professionalism, clinically, etc)
Other duties as assigned.
Bachelor's Degree in Business Administration, Management,
Hospitality Management, medical/hospital management or related
field (Master's Degree MS, MBA preferred).
5 or more years of experience leading.
Commitment to the mission and values of HJEC and demonstrate a high
degree of integrity.
Ability to forge strong business relationships with all
Project management skills to delegate various tasks to employees
according to their positions.
Ability to work in a fast-paced environment with changing
Ability to proactively identify problems and implement
Excellent communication, interpersonal, leadership, coaching, and
conflict resolution skills.
Time and project management skills.
Ability to analyze processes and information, identify problems and
trends, and develop effective solutions and strategies that help
overcome departmental challenges and enhance the company's
Attention to detail to oversee and make improvements to
departments' efficiencies and productivity.
Commitment to providing exceptional education to students and
support to staff members
High emotional intelligence.
Keywords: Hopeful Journeys Educational Center, Inc, Peabody , Operations Manager Massachusetts, Executive , Peabody, Massachusetts
Didn't find what you're looking for? Search again!