Operations Manager - Peabody, MA
Company: Tesla
Location: Peabody
Posted on: January 12, 2021
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Job Description:
The RoleThe Operations Manager is responsible for delivering an
exceptional experience to our customers, developing teammembers,
and managing day-to-day vehicle delivery operations. Our managers
must deliver excellent results andachieve goals quarter after
quarter, month after month, on all aspects of customers, people,
operations, and financials.The ideal candidate has the technical
acumen to be able to communicate effectively with internal teams,
excellent timemanagement abilities and is passionate about leading
change while inspiring teams. This role directly supports
Tesla---smission by ensuring an exceptional and memorable buying
experience for our customers.To succeed at Tesla, you must be
energetic, highly organized, and hard working. You should have a
passion forsustainable energy and the ability to create exceptional
customer experiences. While individual contributions will
berecognized, teamwork is essential to achieve the highest level of
success. We will reward team players who help otherssucceed and
empower the team around them.ResponsibilitiesBUSINESS HEALTH---
Lead delivery vehicle preparation team consisting of Vehicle
Specialists and Documentation .--- Actively set individual and team
targets for Vehicle Assistants, Detailers, and Vehicle Coordinators
and activelytrain, coach, and develop them.--- Assist in the
planning, implementation, and follow up of vehicle prep operational
tasks and projects including,but not limited to vehicle movement
coordination in vehicle lots and delivery bays, delivery
schedulemonitoring, vehicle repairs, detailer performance, lot
organization and maintenance, and coordinator support.--- Help
control expenses, including staffing, supplies, and services.---
Work collaboratively with other departments, particularly Customer
Experience Manager and ServiceDepartment to enhance customer
experience.--- Represent Tesla in a professional and responsible
manner when communicating with others both inside andoutside the
company.--- Monitor daily deliveries, create reporting metrics, and
actively review information with your Manager.--- Maintain constant
focus on improving the Tesla delivery experience.--- Demonstrate
fluency in the local market---s DMV requirements and processes.---
Perform additional responsibilities as assigned when business needs
arise.--- Meet and Exceed KPI, partner to achieve sales and
delivery targets along with P&L requirements for location---
Proficient in Sales Operations; strong collaboration with store
leadership ability to lead sales floor duringCUSTOMER EXPERIENCE---
Responsible for ensuring all employees provide best in class
experience in every interaction--- Determine resources needed to
ensure vehicle preparation for customer appointments are
staffedappropriately.--- Proactively mediate and resolve any
customer concerns regarding vehicle preparation and quality.---
Manage escalations quickly and effectively--- Empower and guide
employees through challenging concerns, to make decisions in the
customers--- best interestwhile also supporting Tesla---s
missionEMPLOYEE ENGAGEMENT--- Recruit, train, and develop
management team and employees ensuring all positions are filled in
a timely manner--- Support, implement and provide follow-up for all
training--- Continually evaluate the performance of each employee
and provide constant feedback to drive results--- Identify high
potential talent and effectively succession plan for needs of the
business--- Ensure all employees adhere to Tesla policies and
procedures--- Resolve all people and safety issues in a timely and
effective manner, collaborating with Human Resources andappropriate
teams effectivelyBRAND STANDARDS--- Ensure facility maintenance and
showroom presentation adhere to the brand standard--- Control store
expenses continually striving to reduce costs--- Ensure all
employees align with Tesla---s Dress Code and Grooming
GuidelinesRequirements--- Bachelor---s degree--- 2 years of
applicable experience with proven track record of meeting or
exceeding goals in a service-focusedindustry; automotive expertise
is not required--- Strong and proven experience leading field,
technical repair or manufacturing teams in a fast-paced, technology
drivenenvironment with strong customer facing responsibilities---
Ability to problem solve, prioritize multiple projects and adhere
to business-critical deadlines--- Excellent written and verbal
communication skills--- Dedicated and ethical approach to Tesla
standards--- Ability to develop collaborative relationships acting
as a well-respected, trusted partner with whom others wantto
work--- Ability to work evening hours, weekends and holidays in a
retail environment--- Valid driver---s license in the country in
which you are applying, 2-year minimum driving record required with
aclean driving history--- Ability to obtain appropriate state
licensing, where applicableEmployee Benefits As a full time Tesla
employee you will receive full benefits from day 1 for you and your
dependents. Kaiser and UnitedHealthcare PPO and HSA plans
(including infertility coverage)3 medical plan choices with $0
paycheck contribution Vision & dental plans (including orthodontic
coverage)Company paid Life, AD&D, short-term and long-term
disability 401(k), Employee Stock Purchase Plans, and other
financial benefits Employee Assistance Program, Paid Time Off, and
Paid HolidaysBack-up childcare and employee discountsJob Category:
Sales & Customer SupportLocation: Peabody, MassachusettsReq. ID:
77109Job Type: Full-time
Keywords: Tesla, Peabody , Operations Manager - Peabody, MA, Executive , Peabody, Massachusetts
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