Customer Support Representative - Smithfield
Company: Fidelity Investments
Location: Cranston
Posted on: July 2, 2025
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Job Description:
Job Description: Do you genuinely enjoy making a difference in
the lives of others? If you answered “ yes ” and are a customer
service-minded champion, we are hiring Customer Support
Representatives, also known as Financial Customer Associates (FCA)
in our Smithfield site. In this full-time position, you can apply
your skills and knowledge in a significant way every day to help
others. Our FCA role is a springboard to an amazing career in which
you change the lives of customers! In this customer service role,
you will help customers feel more confident, make clearer
decisions, and achieve their own financial dreams. You'll assist
with a broad range of needs including answering questions about
their 401k account balance and helping to make withdrawals, loans,
account maintenance, provide education or resources. We commit to
investing in you by strengthening your skills, experiences and?
connections that will help advance your career at Fidelity. You do
not need a finance background to succeed in this role. ? What to
expect… As a new FCA, you’ll learn about the financial services
industry, develop your skills, and gain new experiences. Join a
training cohort of associates during the first 14 weeks, spending
time training to become a Financial Customer Associate. In this
phase, you will start with basic customer calls and progress to
more sophisticated calls related to our clients 401K plans. In the
subsequent months, you will continue taking customer calls to
develop and hone your skills. There will be time in the day (away
from assisting customers) to join team activities, get well-being
support, and career coaching. Rewards & Recognition: Your
achievements will be celebrated as you progress through the
program. This is a full-time hourly phone position that also offers
the opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role. The Skills You Bring Ability to establish
rapport and relationships through effective communication Great
listening skills, professionalism, and empathy toward others to
support the challenges of our diverse customers. Adaptability and
flexibility to succeed in various work environments (i.e.,
balancing working from office and home, overtime, etc.) Proficiency
in navigating and troubleshooting basic technology issues or
systems. Handle a variety of situations and conversations driving
towards a resolution suitable for all Self-motivated teammate with
strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience High School diploma
or GED required The Value You Deliver A passion for helping people
Desire for continuous learning, applying new concepts, and using
training and experience to assist with decision-making Provide
outstanding customer service and communication via voice or digital
channels Note: Fidelity is not providing immigration sponsorship
for this position Our Investments in You Our benefit programs are
crafted to help you and your loved ones strike the perfect balance.
Click here to learn about a few featured benefits (not all benefits
are listed) Shifts and Hours: Monday – Friday. Training hours are
8:30am – 5:00pm EST and post training must be able to work an 8hr
shift between the hours of 10am – Midnight EST Certifications:
Category: Customer Service Fidelity’s hybrid working model blends
the best of both onsite and offsite work experiences. Working
onsite is important for our business strategy and our culture. We
also value the benefits that working offsite offers associates.
Most hybrid roles require associates to work onsite every other
week (all business days, M-F) in a Fidelity office. Please be
advised that Fidelity’s business is governed by the provisions of
the Securities Exchange Act of 1934, the Investment Advisers Act of
1940, the Investment Company Act of 1940, ERISA, numerous state
laws governing securities, investment and retirement-related
financial activities and the rules and regulations of numerous
self-regulatory organizations, including FINRA, among others. Those
laws and regulations may restrict Fidelity from hiring and/or
associating with individuals with certain Criminal Histories.
Keywords: Fidelity Investments, Peabody , Customer Support Representative - Smithfield, Customer Service & Call Center , Cranston, Massachusetts
