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Medical Receptionist

Company: Sports Medicine North
Location: Peabody
Posted on: November 22, 2021

Job Description:

PURPOSE: Serves as initial person to greet, instruct and direct all patients visiting or calling the office - utilizing skills of tact, diplomacy and confidentiality in a professional manner. Greets patients and public, schedules appointments, answers telephones, verifies and updates registration, collects payments. Interact frequently with clinicians and staff.EDUCATIONAL REQUIREMENTS: High School diploma or GED.EXPERIENCE: One year medical office experience. Health care receptionist experience preferred.ACCOUNTABILITIES:

  • Greet patients that arrive according to established protocol.
  • --Check in patients, verify and update all demographic information in computer and/or medical record and collection of co-payments resulting in proper cash reconciliation.
  • Verify patient insurance and referrals available.
  • --Check out patients, scheduling necessary appointments according to established protocol.
  • Maintain appointment computer scheduling in accordance with office scheduling policies.
  • Answer telephone, screen calls, take messages and provide information in accordance with established protocol.
  • Screen visitors and respond to routine requests for information.
  • Provide additional clerical support as assigned, when needed.
  • Closeout procedure, gathering of encounter forms, processing daily activities.
  • Maintain patient reception area in neat and orderly manner.
  • Perform a variety of computer functions in support of specific responsibilities.
  • Attend required meetings/in-services and participate in committees as requested.
  • Participate in educational and professional development activities consistent with business needs.
  • Maintain strictest confidentiality of medical/company information.
  • Be knowledgeable and follow all HIPAA Regulations.
  • Perform related work as required.
  • Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regards to patient care.KNOWLEDGE:
    • HIPAA and other regulatory policies
    • Insurance regulations, policies and procedures
    • Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
    • Electronic medical systems is a plus, including Athena, Centricity, Medi-Tech and the like.SKILLS:
      • Strong communication skills, verbal and written
      • Extensive customer service experience
      • Proven ability to multi-task
      • Computer skills, being proficient with Windows based software
      • Strong problem-solving skills and ability to think quickly, professional and efficiently
      • Ability to represent our organization in a professional mannerJob Type: Full-timeBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Disability insurance
        • Employee assistance program
        • Flexible spending account
        • Health insurance
        • Health savings account
        • Life insurance
        • Paid time off
        • Retirement plan
        • Tuition reimbursement
        • Vision insuranceSchedule:
          • Day shift
          • Monday to Friday
          • No weekendsExperience:
            • Medical office: 1 year (Preferred)
            • Customer Service: 1 year (Preferred)Work Location: One location

Keywords: Sports Medicine North, Peabody , Medical Receptionist, Administration, Clerical , Peabody, Massachusetts

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